Complaint telephone number of Hangzhou Consumers Association, Zhejiang Province

The consumer association's complaint telephone number is 1202 1, and it can also be sent by letter, interview, internet, etc., but no matter which form it takes, it must contain the following contents: (1) Basic information of the complainant and the respondent. The name, address, postal code and telephone number of the complainant; The name, address, postal code and telephone number of the respondent, if the consumer entrusts an agent to complain, it shall submit a power of attorney to the consumer association; (2) Specific complaints. Handling of damage facts and consultation with operators; (3) Specific evidence. Consumers are obliged to provide evidence related to complaints to prove that there is a causal relationship between buying, using goods or receiving services and damage. Consumers Association generally does not keep original evidence (originals, objects, etc. ) provided by both parties to the dispute; (four) the specific complaint request; (5) the date of the complaint.

Legal objectivity:

Measures of the Administration for Industry and Commerce for Handling Consumer Complaints

Article 11

Consumer complaints shall meet the following conditions:

(a) there is a clear respondent;

(two) there are specific complaints, facts and reasons;

(3) Belonging to the scope of responsibilities of the administrative department for industry and commerce.

Measures of the Administration for Industry and Commerce for Handling Consumer Complaints

Article 12

If a consumer complains through a letter, fax, SMS, email or 123 15 website, it shall specify:

The name, address and telephone number of the consumer;

The name and address of the respondent;

The requirements, reasons and relevant factual basis of the complaint;

Date of complaint, etc.

If a consumer complains by telephone or at home, the staff of the administrative department for industry and commerce shall record the information listed in the preceding paragraph.