How to arrange the work of hotel room attendant

The first task of the hotel management room attendant is to clean the room. There are also certain rules for cleaning rooms. During my internship, I learned that the waiter should knock on the door before entering the room. The first step after entering the door is to open the window and then clean up the garbage and throw it away. Next, we will start making the bed. We should take away the quilts, sheets and pillowcases used by the guests and replace them one by one according to the bed-making procedure.

After all this, we began to clean. It should be noted that the wet cloth here generally wipes wooden furniture, while the dry cloth wipes metal and glass furniture. Every small place is not immune. On the whole, the wiping sequence is cyclic. During the whole process, we should put all kinds of furniture and utensils back in place and check how many daily necessities are consumed in the room. Very detailed things, such as the mobile phone should be placed in the middle of the bedside table, how to point the pen on the note paper when cleaning, and how to look sideways at whether the mirror is clean, all need to be taken seriously during the whole cleaning process. After cleaning, the carpet should be cleaned with a vacuum cleaner. Here, the suction port of the vacuum cleaner should move along the direction of the arts and sciences of the carpet, so that the carpet can be cleaned without damaging it.

The last step is to replenish the items consumed in the room. If there are any lost items, record them and report them to the room attendant. A little thing happened during the internship. A guest broke an ashtray. Since the guest did not leave, the hotel management waiter will explain the situation to the guest when he returns, and the guest will finally make compensation. The waiters in the housekeeping department of the hotel management also learned that every employee should have a sense of safety, and the hotel management waiters should know general fire protection knowledge. In addition, waiters should have a better understanding of the hotel environment and city, which will provide more unexpected services to guests and make them more satisfied. Of course, I must obey the work arrangement of my superior manager during my work.