Hotel, what do you want backstage?

Hotel backstage is generally called BOST(Back Office support Team), which, as the name implies, supports and assists the front desk. General background work includes room allocation, room status control, answering the phone, following up the guest's needs, urging check-out, communicating with housekeeping department, answering the guest's mail, helping the front desk to check in and check out when busy, and following up special matters.

Different hotels have different requirements for the backstage, and the level of employees is also different. The higher the rank and position, the higher the complexity of the work and the higher the requirements for dealing with problems. At the same time, the backstage staff is also responsible for the management of the team.

Some hotels also need to manage the information of members and guests in the background.

I hope it helps you!