Traditional Culture Encyclopedia - Hotel reservation - How should five people divide their work and manage a hotel?
How should five people divide their work and manage a hotel?
Hotels are generally divided into four levels: (1) waiter operation level. In order to provide high-quality service to guests, hotels must be reflected by the service of waiters. Therefore, the waiter's quality, personal image, etiquette, courtesy, language communication ability, adaptability, service skills and service skills are important conditions for the hotel to improve service quality. In short, service personnel should be clear about their responsibilities, service procedures, service quality standards, service skills and theoretical knowledge in accordance with the post responsibility system, and be responsible to the supervisor (foreman). (2) The supervisor (foreman) is mainly responsible for arranging the daily work, supervising the service work of the team's waiters and checking whether their services meet the hotel's service quality standards at any time. As a supervisor (foreman), you should also assist the waiters in this class to work or provide services at any time. Especially in the peak service period, or in the case of insufficient service personnel, the foreman must personally participate in the service work, so the foreman must have high service skills and service skills, be an example for the waiters in his class, and be the organizer and commander of the service site. Otherwise, he has no right to lead the waiters in this class. The supervisor is responsible to the department manager and the foreman is responsible to the supervisor. (3) The department manager is mainly responsible for the division of labor, leadership, command and supervision of the personnel in this department. At the same time, it is also responsible for formulating the work plan of the department, reporting the work of the department to the next higher level, and determining the business policy and service standard of the department in order to obtain the greatest economic benefits.
- Previous article:Profit rate of small hotels
- Next article:What large shopping malls are there near Radisson Hotel Shanghai Hongqiao Xijiao Manor?
- Related articles
- How to get to Mediterranean Hotel from Guangzhou South Railway Station?
- What's the telephone number of Xi 'an Qujiang International Hotel Management Co., Ltd.?
- Which area does Hongqiao Singularity Science Park belong to?
- Which company is the developer of Kangqiao Xinghui Lane in Qinzhou?
- Ask for a lease contract for a hotel room
- To buy educational real estate, we should understand the division of school districts.
- How to get to Hanting Hotel (Aohan Sports Center) from Nanjing Railway Station?
- What is the origin of Shenzhen Longhua Hongshan?
- Which hotel in Xi 'an has a young lady?
- How many buses should I take from Hubei Vocational and Technical College to Hezhan Hotel on Tiyu West Road, Xiaogan City?