What should be paid attention to when developing small hotel management system with ASP?

Problems needing attention in introducing computer management system into hotels

First, the classification of hotel management system developers

1, personal small workshop software company (dark room company)

Usually, several college graduates develop in the form of joint ventures, ranging from chassis, power supply, memory and hard disk to large-scale projects such as PDS and system integration. But it is usually not the way of product development, but the way of project development. Due to the lack of basic concepts and understanding of hotel management, as well as the lack of human resources and technical resources, communication is difficult, development is lagging behind, and software versatility is not strong, resulting in unlimited modification and modification of software.

2. Universities, research institutes and research groups

It often happens that hotels are attracted by the powerful scientific research strength of universities and entrust the computer department or professional teaching and research department of universities to develop a hotel management system, but everyone ignores the most important point: demand function analysis is the most important link in system development. In foreign countries, the salary of demand analysts is two to three times higher than that of programmers. When the hotel opens, it is almost impossible for department managers and managers to write detailed demand analysis in the busy business, and there is only one result. Everyone imagined out of thin air, behind closed doors, writing a management system that can be used but certainly not easy to use, and the application software has been in a patched state. Hotel collapse and instability are common, and hotels are still victims.

3. Computer companies, hardware suppliers and high-voltage suppliers

When a hotel project develops to a certain extent, Party A begins to contact hardware suppliers, such as elevator suppliers, closed-circuit monitoring and even computer software suppliers. When everyone is familiar with the relationship, strong and weak suppliers such as computer companies will propose to configure the hotel management system into the project by the way, and then subcontract the project to professional or non-professional hotel system developers, but the ultimate goal of the contractor is to maximize profits. This kind of operation of the hotel has great risks.

4. Professional hotel management system developer/professional agent

Professional hotel system developers are generally recommended by people in the hotel industry or recommend their own software. They almost rely on the power of software to speak. In the process of demonstrating the system for the hotel, they give in-depth professional explanations, accurately grasp the development of the hotel industry and some special requirements, and can answer almost all questions raised by the hotel on the spot, providing high-level professional copywriting and solutions. The biggest difference is that professional developers have a huge user base, strong R&D strength and strong after-sales service. Hotels don't have to worry about the survival of developers, who have the strength to fulfill their promises to hotels.

Secondly, the development of hotel system and the comparison of several typical hotel systems.

Hotel computer management system first appeared in the United States in the late 1960s and early 1970s, among which the most representative is the ECCO system in the United States, which basically realized the modules of reservation, room arrangement, checkout, guest room, restaurant, inquiry and night trial in the front desk business by using the platform of NOVA-3 system. Since there was no personal computer at that time, the whole computer was based on centralized microcomputer/terminal management. Later, with the development of hardware technology, various network systems and database technologies, many new hotel management systems were introduced into the secondary development of the operating system. According to the network operating system, there are basically the following types:

1, UNIX system

UNIX is the earliest practical network operating system, which is famous for its high stability and high security. Widely used in military, finance, transportation and other key fields. When it is equal to a huge network system, UNIX is a relatively safe solution. In the early hotel system, especially in the early 1990s, when NOVELL network was not mature and WINDOWS NT did not appear, hotels had no more choices, and minicomputer system and VAX terminal became the standard configuration of hotel systems.

2.NOVELL system

With the gradual maturity of NOVELL network and the emergence of 486 personal computers, a workstation (with or without hard disk) file server system based on NOVELL system appeared, with revolutionary WINDOWS3 as the front end. 1 Windows platform or old DOS6. XX series version, this configuration greatly reduces the hardware investment, and the hotel has more free space for the choice of server /PC. The new network system supports mirror backup of servers and hot plug of disks, and hotels no longer need expensive tape drives to save important guest history materials.

3.WINDOWS-NT system

With the improvement of computer chip manufacturing technology, Intel has released a large number of Pentium chips based on Intel architecture, personal computer PC has been widely popularized, and the price of first mate has dropped. The new hardware configuration has fully met the application requirements of the new generation of windows software and supported the latest NT network. The new network operating system is qualitatively different from the previous network system in terms of ease of use, maintainability and price, which makes the information system developers set off an upsurge of platform transplantation, and a large number of nt network hotel systems came into being.

4. The influence of the development of database technology and operating system on hotel management system.

At present, quite a few database systems are popular, such as Oracle, Informix, Sybase and DB2, and small ones such as Foxpro, dBase and Access. They have their own strengths, which can meet the needs of different levels: Ora-cle is famous for its stability, Informix is famous for its advanced nature, and it is suitable for building large-scale databases such as engineering and enterprises, while Foxpro is simple and fast, with small and convenient access, which can serve families and small and medium-sized databases well. Among many database systems, several database systems have sprung up and become the most widely used and popular database platforms, such as SQLServer of Microsoft, Delphi and Visual Foxpro of BORLAND. SQL Server running under Win d o ws NT network has become the most popular database for large and medium-sized enterprises because of its less data redundancy and high database access efficiency. Compared with Oracle and Informix, SQL Server has the lowest price and better usability, which makes large databases very easy to maintain, especially suitable for those friends who want to build large and medium-sized databases, but are not very proficient in the database platform, which is one of the important reasons why the hotel management system chooses SQL database now.

Delphi-INTERBASE database and Visual Foxpro are more based on personal or small and medium-sized database applications, and both are object-oriented database front-end development tools. As far as Delphi is concerned, its advantage is that it can quickly make applications with good interface. In the aspect of database application design, it also has powerful functions: developing a large-scale database application can often be completed in a short time, especially the visual controls it provides for data access and control, which can bring great convenience to program design.

These mainstream database systems provide an integrated development environment, including object-oriented programming tools. Can better complete the creation and maintenance of the database. Even if cross-platform transplantation is needed, it is quite convenient and easy to learn and understand.

The conclusions are as follows: SQL, ORACLE and INFORMIX databases are suitable for the data management of large and medium-sized hotel systems, while ACCESS, INTERBASE and FOXPRO are suitable for the management of small hotel databases and household databases.

III. Project Implementation and Network Wiring

When a hotel decides to launch a computer management system, it usually makes a countdown plan, and network wiring is a priority problem. It is strongly recommended that the hotel follow the principle of "engineering wiring in place once and software modules implemented step by step". If the hotel investment permits, the backbone can consider using optical fiber network or 100M super-Category 5 network, and the rest use Category 5 or super-Category 5 8PIN network lines. For the investment in network equipment, cables and hub switches, we mainly choose brand products with good quality and stable performance, such as products of well-known companies such as INTEL, 3COM and Lucent, to ensure the performance of the whole network system, thus ensuring the investment of the hotel to the greatest extent.

As for the software system, because hotel employees can't immediately accept a brand-new management model and concept, fear and conflict will inevitably exist. In this case, the whole system can't be achieved overnight. It is particularly important to implement the on-site follow-up and training of the customer collection department first. If the foreground data system is accurate, then the background management analysis department will have rich data resources, so we emphasize the phased concept of hotel project implementation.

Fourth, the choice of computer hardware.

In the whole hotel management system, the choice of computer hardware is particularly important. Although the compatible machine is cheap, its performance and maintenance cannot be guaranteed. The price of the brand machine is slightly higher, but the warranty of at least three years is reassuring. Moreover, because of mass production, the price of brand machines has been equal to that of compatible machines, so it is suggested that hotels use brand machines, such as Lenovo business machine series, Tongchuang business machine series and Donghai business machine series.

As the soul center of the whole network system, the server directly affects the speed and stability of the system. However, the servers of domestic manufacturers can not guarantee the uninterrupted operation of the system for 24 hours in terms of quality and technology. For example, when purchasing a server, we must consider supporting hot-swappable hard disks, supporting RAID5 disk array technology, rapid system recovery and other functions.

Verb (abbreviation of verb) the choice of system integrator

As we all know, the hotel management system is very professional, which covers a wealth of professional knowledge. In addition to the general front desk reception, cashier, room service, telephone and other systems, a more upscale hotel also needs the support of the following systems:

PMS system of program-controlled exchange

Video on demand VOD system

Smart card door lock system

Foreign guest data transmission system

Hotel internal staff paging system

Hotel Room Online Reservation System

Internal consumption card system

Attendance and rice sales system

Hotel chain data processing center

Room TV PTV system

Digital headboard centralized control cabinet

……

At this time, it is extremely dangerous for the contractor to hand over the integration of the whole system to a high or low pressure system. High-voltage or low-voltage engineers can't fully understand the hotel management and software research and development, and the final result is only one: subcontracting out and earning high profits, and the hotel will get a set of systems without professional integration, which will affect the normal operation.

VI. Necessity of investigation visit

Without a huge user base, the hotel can only be a testing ground for software development. For typical users of developers, hotels can generally know the real use of developers' software and users' evaluation. Moreover, the more users, the more dispersed the region, which often proves the superiority of a system. The system must be a cross-flow system.

Non-professional small companies just regard the hotel management system as a project. When the project is over, everything is over, and subsequent version upgrades and maintenance are all problems.

The hotel management system of a professional company is a product. Hotels only need to do a good job of hotel initialization according to their own special needs and actual conditions, an actual business operating system can start running, and the maintenance and upgrading services of commodity software will be guaranteed because of the professionalism and strength of the company. Large companies generally welcome hotel-related staff to come to the company for software development and after-sales service.

Seven. Detailed and complete system demonstration

System demonstration is almost the first step for all hotels to choose a computer management system, so it is particularly important for hotel decision makers. Usually only one software demonstration does not prompt the hotel to decide which software to use immediately. The hotel has the right to ask the software supplier for further questions and discussions about the problems raised during the system demonstration. At this time, the active cooperation of software service providers, profound professional hotel management experience and superb technical solutions will often make hotels have a clear understanding of the quality and attitude of after-sales service.

At the same time, due to the variety of hotel management, each hotel has its own advantages and characteristics. How to choose a system supplier that basically conforms to its own management mode and requires the least software modification must go through repeated investigation and screening, such as making a complete question proposal, recording the answers of software vendors, and finally choosing a hotel management system that is most similar to its own management.

Eight. After-sales service clause

Ability to open hotline service on normal working days;

Have their own technical support website to provide upgrade and program update services;

At the end of the project, at least two remote maintenance methods will be opened, such as remote access of WINDOWS-NT and professional maintenance of PC-ann spyware or WIN-MOTE.

In case of emergency, according to the distance of the area, the hotel promises to come to the door at least 4 hours-12 hours.

Free upgrade service at least once a year;

Nine. Systematic training

The hotel has introduced a management system, not just a collection system. Behind the software is a set of management mode and strict control process. No matter before or after using the software, the hotel's own management will definitely change, and software developers will also make necessary software changes to the hotel. In this process, strict and complete system training is the basis of future software use. Hotels must emphasize the following points to ensure their investment interests:

Professional computer basic knowledge training;

Hotel computer management system operation training;

Professional hotel management process control training;

Practical treatment methods of unconventional hotel business;

On-site engineers answer questions with the attendant;

The purpose of report and the method of making custom report