How to handle a fight between guests at the hotel

Pay attention to methods and methods to control the occurrence of vicious incidents, pay attention to language communication skills, and pay attention to handling methods.

OBJECTIVE

1. Ensure that other guests are not affected.

2. Protect company property from loss.

3. Try to calm the guests down.

Execute the program PROCEDURES:

1. If you find that the guests are quarreling, immediately isolate one party and go elsewhere to persuade the other party.

2. When guests are found fighting, notify the security department and try to break up the fight.

3. Avoid conflicts with other guests during the process of breaking up the fight.

4. Try to persuade people to go to isolated places.

5. Minimize damage to company items.

6. Security personnel only use violent tactics when they have no choice but to do so.

7. The supervisor on duty reports the restaurant’s losses to the custodial department in a timely manner to deal with the guests.

Immediately find the assistant lobby manager and security department personnel and ask them to deal with it. Generally, they will break up the fight first, mediate if there is a dispute, and call the police in serious cases. Ordinary employees should not rush into the processing process and are not qualified to handle it unless they are related to it.

Management model and specifications of the Security Department

1. Organizational structure and work content of the Security Department

(1) Organizational structure of the Security Department

The security department has a manager who is responsible for the supervisor, security, internal security, monitoring foreman and firefighters. The Security Department is the functional guarantee department of management. Under the leadership of the General Manager, the Security Department implements the safety work guidelines, policies and regulations of the national public security, security departments and provincial-level competent departments, and is fully responsible for the personal and property security of the hotel and guests. its organizational form.

(2) Work Content of the Security Department

1. Under the leadership of the General Manager, be responsible for the safety work of the hotel, research and formulate hotel security, fire protection, internal management and other safety management systems, Safety prevention plans and measures shall be submitted to the general manager for approval and then organized and implemented.

2. Combine the actual situation of the hotel, implement the safety management guidelines, policies, laws and regulations of the public security and security departments and superior authorities, and assist the public security and security agencies in investigating and handling illegal and criminal cases and personnel.

3. Research and formulate the job responsibility system and responsibility specifications for each position in the hotel security department, review and approve the safety management regulations and systems of each department, and submit them to the general manager for approval before implementation. And check the implementation results, deal with existing problems to ensure the implementation of the safety management system.

4. Research and formulate hotel fire protection work management methods and measures, organize voluntary fire brigade, provide fire protection training, hold fire protection knowledge lectures regularly, and manage fire protection equipment, equipment, and monitoring equipment. For the construction site and open flame operation departments, cooperate with engineering and technical personnel and outsourcing construction units to conduct fire safety inspections, approve open flame operations, and sign safety contracts to prevent fire accidents.

5. Do a good job in daily security of key and critical departments of the hotel. In addition, in conjunction with major hotel events, we will do a good job in safety management and prevention of key guests and key locations. Prevent accidents from happening.

6. Establish and improve safety regulations and safety files for key parts and personnel, collect safety information extensively, and continuously improve safety management levels.

7. Carry out public security management, investigate and deal with illegal and criminal activities such as gambling, drug trafficking, prostitution, and the use of high technology to commit crimes. Handle safety accidents and report work to superiors regularly.

II. Responsibilities of each position of the Security Department

(1) Security Department Manager

Report to superior: General Manager

Supervise subordinates : Security supervisor, firefighter

Contact department: All hotel departments

Responsibility specifications:

1. Responsible for the overall work of the security department and fully implement the general manager Be a good adviser and assistant to the general manager in safety work.

2. Cooperate with the Human Resources and Training Department to be responsible for the personnel deployment of the department and the selection, employment, education, training, assessment, rewards and punishments, dismissal and other management work of internal personnel within the department.

3. In accordance with the "prevention first" security work policy, carry out safety education and legal education centered on "four preventions" (fire prevention, theft prevention, vandalism prevention, and vicious accident prevention) in the hotel .

4. Implement the principle of “whoever is in charge is responsible” for safety and security work, implement the safety responsibility system, assist various hotel departments, and incorporate safety responsibilities into the department management work schedule.

5. Responsible for the security of major festivals, large conferences, foreign guests and teams. Especially when important leaders and VIPs arrive and leave the hotel, they must be personally present to give instructions to ensure safety.

6. Under the leadership of the hotel fire safety leadership group, master the hotel fire protection system and formulate fire protection regulations and plans. Perform fire supervision and inspection functions, organize and lead volunteer fire brigade, and prevent fires. Responsible for investigating fire accidents in hotels.

7. Receive complaints from guests regarding hotel safety and handle them.

8. Cooperate with the public security organs, national security departments and relevant higher-level law enforcement agencies to come to the hotel to assist in investigations and guide various tasks.

9. Assist hotel leaders to conduct regular safety inspections and deal with problems immediately if they are found.

10. Responsible for establishing and improving relevant records and files regarding the safety of the hotel and the department.

11. Hold regular department management meetings.

(2) Security Supervisor

Report to superior: Security Department Manager

Supervise subordinates: Team Foreman of Security Department

Contact department: Various departments in the hotel

1. Work under the leadership of the Security Department Manager, be directly responsible to him, and perform all assigned tasks and other temporarily authorized duties.

2. Assist the security manager to formulate various work plans. Responsible for supervising and inspecting the work of the foreman.

3. Responsible for the education and training of security department employees, and do a good job in ideological education and legal safety education for employees to unite all employees.

4. Assist various hotel departments to establish and improve safety and security organizations and train the backbone of each department.

5. Carry out monitoring and inspection of flammable, explosive, highly toxic, and radioactive items and collect items left behind by guests and prohibited items.

6. Frequently inspect the implementation of various hotel safety systems in various departments. If guests are found to be causing trouble by drinking alcohol or committing illegal incidents, they will be dealt with promptly.

7. Contact the front desk every day to promptly understand the situation of foreign guests and important guests staying on the floor to ensure the safety of guests.

8. Be familiar with fire protection business knowledge, assist the security department manager in formulating fire protection work plans and organize drills and training for volunteer fire brigade.

9. Be familiar with the configuration, maintenance and use of fire-fighting facilities and equipment, and conduct regular inspections to keep fire-fighting facilities and equipment in good condition.

10. Responsible for the safety supervision of key parts of the hotel to ensure safety.

11. Responsible for checking the implementation of the guest registration system and employee outing registration.

12. Responsible for checking the shift handover records of each shift every day and properly handling existing problems.

13. Report work status and existing problems to the security manager every day.

(3) Foreman of each team in the Security Department

Report to superior: Security Supervisor

Supervise subordinates: Employees of each team

Responsibility specifications:

1. Work under the leadership of the supervisor and be directly responsible to the supervisor.

2. Do a good job in ideological construction of the team, understand employees' thoughts and work conditions, unite employees to care for each other, and improve together.

3. Walk around management, supervise and inspect employees’ appearance, appearance, courtesy, etiquette, police equipment and work quality on duty at any time.

4. A pre-shift meeting should be held before starting work every day to put forward requirements and precautions.

5. Be familiar with and master the configuration and use of fire-fighting equipment.

6. Assist other departments to handle general customer complaints.

7. Strictly follow the shift handover system and fill in the handover record carefully.

(4) Firefighters

Report to superior: Security Department Manager

Responsibilities:

1. Conscientiously implement the relevant safety regulations of the hotel Management rules and regulations.

2. Conscientiously implement various fire protection tasks temporarily assigned by superior leaders.

3. Responsible for fire protection training for new employees, fire prevention awareness education for on-the-job employees, and publicizing the importance of fire protection work.

4. Be familiar with the hotel’s geography, environment and distribution location of fire protection facilities (fire extinguishing equipment, fire alarm devices).

5. Make plans to purchase and maintain fire-fighting equipment for the entire store.

6. Implement the fire safety inspection system, promptly register and report any fire hazards discovered and put forward rectification suggestions.

7. Cooperate with the safety inspection work of superior authorities and public security and fire departments, and assist relevant departments in investigating and handling fire accidents.

8. Approval of fire permits and monitoring of fire safety at construction sites.

(5) Security officers and internal security officers

Report to superiors: security foreman and internal security foreman

Responsibility specifications:

1 . Under the leadership of the foreman, ensure the safety of the hotel and perform various safety and security tasks assigned by superiors.

2. Responsible for patrolling and inspecting guest rooms, catering, entertainment and other areas, discovering potential accidents, handling them in a timely manner, and reporting the situation to superiors.

3. Direct vehicles inside and outside the hotel to ensure smooth traffic.

4. Direct vehicles inside and outside the hotel to ensure smooth traffic.

5. Inquiry and register visitors.

6. Responsible for checking and asking about the key tags and room cards of guests who enter the guest room area after zero o'clock.

7. Prevent irrelevant and idle people from entering the hotel. In addition to controlling the entry of hooligans and suspicious persons into the store, they should immediately report to the relevant departments.

8. Stop all quarrels, fights, fights and other bad situations among guests that actually occur in the hotel, and deal with them in a timely manner to prevent the situation from getting worse.

9. Assist the Finance Department in escorting relevant funds.

10. Guests are prohibited from bringing inflammable, explosive, highly toxic, and radioactive items into the hotel area. If found, the items should be detained.

11. Be proficient in the correct use of fire extinguishing equipment.

(6) Monitoring center duty officer

Report to superior: Monitoring foreman

Responsibility specifications:

1. Earnestly implement the requirements of the hotel and the department Various rules and regulations and "Monitoring System Operating Procedures" formulated. Take good care of the equipment, pay attention to inspection and maintenance, and deal with or report problems in a timely manner.

2. Be proficient in the operating procedures of fire monitoring equipment.

3. Non-room staff are strictly prohibited from entering without permission. Personnel on duty are not allowed to take off duty or sleep on duty, and are not allowed to do anything unrelated to work.

4. If equipment faults are found, they must be eliminated in time. If there are any difficulties in troubleshooting, you should report it in time and cooperate with the equipment department to repair it as soon as possible to ensure the normal operation of the equipment.

5. When a fire alarm occurs, promptly report the alarm location to the foreman and rush to the scene to find out the cause.

6. Pay close attention to the movements of guests in various areas, and report the situation to the foreman in a timely manner. And do a good job of video tracking.

7. Be familiar with the distribution of fire protection facilities in the hotel and the specific locations of each fire automatic control alarm and ion smoke detector.

8. Carefully keep work records and shift handover records.

(7) Each duty position

Responsibility specifications:

1. Gate post of the monitoring center.

(1) Carefully check the equipment you wear before taking up the job, pay attention to politeness, etiquette, and appearance while on the job, and avoid the occurrence of tough attitudes, rough language, etc.

(2) During the period of employment, it is prohibited to smoke, meet guests, gather in groups to chat, play with employees, or take leave of absence from work. It is not allowed to change posts without the consent of the foreman.

(3) Fill out various registrations carefully and actively arrange parking locations for accommodation and dining vehicles. After parking, carefully check every part of the vehicle. If any problems are found, ask the driver to confirm and sign.

(4) Between 7:00-23:00, leave only a gap for two people to pass through the automatic door, and between 23:00-7:00, close all the automatic doors, such as If a vehicle enters, check carefully.

(5) Prevent all irrelevant personnel from entering the hotel, clear the vehicles in front of the door, and prevent vehicle congestion.

2. Post in the lobby at night.

(1) Carefully check the equipment worn before taking up the job, pay attention to politeness, etiquette, appearance and appearance during the job, and avoid the occurrence of tough attitudes, rough language, etc.

(2) It is prohibited to smoke, meet guests, gather in groups to chat, take off duty, sleep on duty, etc. while on duty.

(3) The lobby is the only place for guests to enter and leave the hotel. You must always pay attention to every move of the guests, observe the guests' movements, and deal with problems in a timely manner. For example: For guests' luggage and other items, it is necessary to prevent others from exchanging or taking advantage of them, which will cause adverse effects.

(4) Maintain normal order in the lobby, and politely dissuade individual people who argue, make noise, or hang around in the lobby. Keep the lobby elegant and quiet.

(5) Pay attention to protecting the lobby facilities. Guests are not allowed to carve, knock or damage them at will. They are not allowed to sleep in the lobby rest area and taxi drivers are not allowed to enter the lobby.

(6) Be extra vigilant late at night to prevent criminals from causing damage.

(7) It is strictly forbidden to laugh, play or make noise with the waiters, and it is strictly forbidden to joke with the guests or behave impolitely.

3. Access posts for supporting buildings.

(1) It is prohibited to gather in groups to chat, smoke, meet guests, fight with employees, leave work without reason or take a rest aside.

(2) Maintain order in the passage area and advise guests not to stay here for too long. Prevent disheveled persons, mentally ill persons, etc. from entering the hotel. Keep abreast of the movements of people entering and exiting this door, handle any abnormal situations promptly and report them promptly.

(3) Carefully check the items carried by employees who go out through this door, and report any problems in a timely manner.

(4) During peak traffic times, proactively divert vehicles and pedestrians to avoid congestion and stagnation.

(5) Turn on and off the fan regularly and actively close the two glass doors.

4. Build a building.

(1) Carefully check the equipment worn before taking up the job, pay attention to politeness, etiquette, appearance and appearance, and avoid rude language, tough attitude, etc.

(2) It is prohibited to gather in groups to chat, receive guests, smoke, take time off from work or take a rest while on duty.

(3) Pay attention to the movements of guests and other personnel entering and exiting the auxiliary building, handle and report problems in a timely manner.

(4) Guests staying in the auxiliary building after 23:00 must have a room inspection card and key tag before they can go upstairs. Those who do not have one will be refused to go upstairs.

(5) Prevent disheveled persons, mentally ill persons, etc. from entering the hotel.

(6) Clear the way for people and vehicles in a timely manner to prevent delays and blockages.

5. Patrol post.

(1) Check the equipment before taking up the job, pay attention to politeness, etiquette, appearance and appearance after taking up the job, and avoid rude language, tough attitude, etc.

(2) It is prohibited to gather in groups to chat, smoke, receive guests, leave work, or stop patrolling to chat with acquaintances when meeting them while patrolling.

(3) When patrolling, check every corner of the hotel and the placement of fire-fighting equipment and whether the doors and windows are closed and locked. If any problems are found, deal with them and report them in a timely manner.

(4) Pay attention to checking the safety conditions of entertainment venues. If you find fights and disturbances that affect the consumption of others, you should promptly report them. If the rioters continue to cause trouble despite being dissuaded by the audience, they should contact the public security organs in a timely manner for handling.

(5) Conduct key inspections of the floors where important guests, foreign guests and teams stay to ensure safety.

(6) When patrolling and inspecting each floor and other areas, if any items left by other departments or guests are found, they should be recovered and handed over to the manager on duty in a timely manner, and a record should be filled in.

(7) During the patrol inspection, if unsafe factors and fire conditions are discovered, measures must be taken to rescue them and reported in a timely manner.

(8) Patrol officers should keep in touch with other positions. When encountering problems, you must be calm, proactive, and handle them appropriately.

3. Management systems and regulations of the Security Department

(1) Office duty management system

1. During duty, officers must stick to their posts and be on duty conscientiously. Strictly perform job responsibilities and are not allowed to leave the job without authorization unless there are special circumstances. All tasks assigned by superiors must be completed actively and satisfactorily.

2. Responsible for all items and facilities in the office. No lending is allowed without special circumstances.

3. Calls from all parties must be politely accepted. Calls on important matters must be recorded in detail and forwarded to the recipient in a timely manner.

4. When receiving accident (incident) calls from other departments, report to the department manager in a timely manner.

5. External personnel are strictly prohibited from entering the department office. Personal phone calls are strictly prohibited. Duty telephones are not allowed to be borrowed.

6. The room must be kept clean and hygienic. Laughing and joking in the office is strictly prohibited.

7. Strictly implement the shift handover system and fill in the duty records in detail. Important things that need to be handed over to the next shift must be handed over clearly in detail.

(2) Patrol Management System of the Security Department

1. During on-duty inspections, personnel must strictly implement various rules and regulations of the hotel and the department.

2. Patrol personnel must use patrol equipment correctly and are not allowed to turn on the patrol clock at will. The patrol clock leakage and clock paper should be replaced in a timely manner. Pay attention to maintenance to ensure the normal operation of the patrol clock.

3. Night duty patrol officers must check in and clock out no less than 6 times per shift. Carefully post and calculate punch-in time records when you get off work, and report them to the foreman for review.

4. Patrol officers should keep in touch with each post during the inspection. During each inspection, all parts of the hotel should be inspected strictly and conscientiously to ensure safety. Situations discovered during the inspection should be handled promptly and properly and reported to the foreman on duty.

5. Patrol officers should hand over the equipment they use when they get off work. If they need to handle the next shift, they should complete the handover and have the foreman supervise the implementation.

6. Patrol personnel should obey the overall arrangements of the on-duty foreman. Patrol routes and times are not allowed to be changed unless there are special circumstances. Detailed records should be kept when patrol routes are changed.

(3) Shift handover system for various posts in the Security Department

1. Shift handover system.

(1) The on-duty team foreman will call the shift 30 minutes in advance.

(2) The person taking over the shift must carefully check the police equipment used, keep it in good condition, and hand it over to the person taking over.

(3) The shift team must carefully explain the duty status of the shift and the remaining problems.

(4) The shift foreman and monitoring duty personnel must carefully fill in the duty record.

2. Succession system.

(1) After hearing the call, the taking over team should quickly dress as required and make preparations for the shift.

(2) The successor must go to the department to sign 10 minutes before taking up the job.

(3) The replacement foreman must gather the personnel of his shift, hold a pre-shift meeting, assign duty tasks, and put forward requirements.

(4) The taking over team will be led by the foreman to the duty position and handed over to the previous shift.

(5) When taking over the shift, confirm that the police equipment is in good condition and understand the situation of the previous shift before taking over the duty.

(4) Management system for the use of police equipment of the Security Department

1. The police equipment equipped by security personnel must be registered and manufactured, and shall be supervised by the team leader. And establish procedures for the storage and use of police equipment to prevent theft, loss, and ease of use.

2. The police equipment issued to each shift is only for use when on duty. Individuals are not allowed to carry it when not on duty or training.

3. Strict shift handover procedures. It is strictly prohibited to lend police equipment to others or exchange it privately. When changing posts, only the person is replaced, not the police equipment. Anyone who lent police equipment to others without permission or caused loss of police equipment due to a lack of responsibility must be dealt with seriously and all losses must be compensated.

4. Police equipment should be regularly wiped and maintained, and strict storage and use procedures should be followed.

5. Use police equipment strictly in accordance with the regulations on the use of police equipment. Electric batons are not allowed to be used except under special circumstances. Those who violate the use of police equipment and cause consequences will be dealt with seriously depending on the severity of the case.

6. During the handover of the team, the foreman on duty will supervise and inspect, and record the handover to ensure that the police equipment is in good condition.

(5) Fire Protection Nearby Center Duty Room Management System

1. Duty personnel shall hand over their shifts on time. During duty, stick to your post and strictly perform your job responsibilities. Unauthorized persons are strictly prohibited from entering.

2. When the fire protection system and monitoring system fail, they should be reported to the equipment department for repair in time to ensure that the equipment is always in normal operation.

3. When the fire protection system sends out an alarm signal, strictly follow the equipment operating procedures and report to the foreman or department office in a timely manner. And keep records carefully.

4. Within the monitoring scope of the monitoring system, the monitoring situation must be closely observed, and if any problems are found, they should be dealt with promptly by the foreman or the security personnel on duty at relevant positions. At the same time, video recordings must be made for easy inquiry.

5. Personnel on duty at other positions are not allowed to enter the monitoring duty room at will unless there are special circumstances. Non-professionals or personnel on duty in this room are strictly prohibited from tampering with the equipment of the fire monitoring center.

6. Personnel on duty should cooperate with the equipment department to repair and maintain fire protection and monitoring equipment. And conduct regular inspections to fire faults to ensure the normal operation of the equipment.

7. Fill in the duty record clearly and in detail. Problems discovered on duty must be dealt with promptly while on duty. Those that cannot be handled at the moment will be handed over to the next class.

8. Clean the dust regularly and keep the room and equipment clean and hygienic.

(6) Hotel visitor registration system

1. Anyone who comes to the hotel to meet guests should take the initiative to show their ID, indicate the name and department of the person they want to meet, and fill in the visitor registration one.

2. The on-duty personnel must check the certificates seriously and responsibly, and require visitors to fill in the visitor registration form in strict accordance with the requirements of the visitor form. After verification, take the initiative to guide the guests to the meeting place.

3. Employees are not allowed to receive visitors during work hours. The staff on duty should politely explain to visitors and persuade them to leave. If a visitor has important matters and needs to meet with an employee, the staff on duty will take the initiative to help make contact, and the meeting employee will receive the reception.

4. Those who come to the store to receive guests can contact the relevant leaders by phone if they have an appointment with the hotel. After approval, fill in the guest registration form and politely explain to the guest, "Please sign in Sign at the reception desk and submit the customer receipt to the reception registration office after the meeting."

5. When a visitor meets a hotel resident, he or she should ask for the name, the person to be met and the reason for the meeting. After contacting the hotel guest by phone and obtaining permission, the visitor can be taken to the guest's designated place or floor and inform the floor attendant. , strengthen monitoring. Otherwise, visitors will not be allowed to enter the floor without the permission of the hotel guest.

6. External salespeople who have not made an appointment with the hotel will generally not be accepted. If the hotel is in urgent need of items, they can proactively contact the relevant departments of the supply department. After receiving a reply, they can fill in the visitor registration form at the agreed location. meet.

7. After the reception is completed, the staff on duty should take the initiative to take back the reception form and see if it has been signed by the receptionist. If there is no signature, the receptionist should politely explain it to the receptionist and ask him to return to sign it, and make a special note. Pay attention to the items carried by departing guests to prevent hotel items from being lost.

8. The staff on duty strictly prohibit mentally ill persons from entering the hotel, and strictly prevent lawbreakers and those seeking revenge from entering the hotel.

9. Guests coming to the store after 21:30 in the evening will not be accepted.

(7) Leave cancellation system of the Security Department

1. In order to deal with emergencies, security personnel must be on duty and on standby, implementing semi-military management. Going out must be approved by the leader .

2. When security personnel go out, the foreman must ask for leave step by step. Those who go out without permission will be dealt with according to the relevant regulations of the hotel.

3. If you are out for 2 hours after get off work, you must ask for leave from your direct leader. If you are out for 4 hours, you must ask for leave from your supervisor. If you are out for more than 4 hours, you must ask for leave from the department manager.

4. After 21:00 in the evening, no one is allowed to go out without special circumstances.

5. The department manager will approve the leave for security personnel within 3 days according to the situation. If the leave exceeds 3 days, it will be subject to the hotel's leave cancellation system.

(8) Health management system and regulations of the Security Department

1. Personal hygiene.

(1) All security personnel must strictly abide by the hotel health management system.

(2) Maintain personal hygiene and have haircuts, shaves, bathes, laundry, and nail clippings as required. Don't spit or throw away peels, paper scraps and other waste.

(3) Make your bed neatly after getting up every day.

2. Dormitory hygiene.

(1) Each foreman also serves as the dormitory administrator and is responsible for the supervision and management of room hygiene.

(2) Each dormitory has a "sanitation duty schedule" to clean the room every day.

(3) Conduct a general hygiene inspection of the entire room every Sunday, including doors, windows, bed frames, wardrobes, etc., to eliminate dead spots.

3. Post hygiene.

(1) Monitoring room; before the attendant leaves work, the room should be thoroughly cleaned. Place items neatly and keep equipment clean. After get off work, take the garbage to the designated location.

(2) Automatic door booths: Before taking over the shift, the duty officer must clean the booth and the surrounding environment and keep them clean.

(3) Automatic doors: Every Wednesday and Saturday morning, all mid-shift staff will fully wipe and maintain the automatic doors. If any problems are found, report them to the equipment department for repair in a timely manner.

(4) Bicycles collapsing in guard booths: Personnel on duty during the day shift must keep bicycles neatly placed and clean them. Before each post is handed over, the post box should be tidied up and the environment should be kept sanitary.

(5) Underground garage guard booths: Personnel on duty must clean up the guard booths and guard area before handing over.

(6) Sanitary area of ??the department office: Cleaned in time by the staff on duty every day to maintain hygiene.

(9) Dress Code for Security Department Employees

1. During the period of duty, security personnel must dress uniformly as a team according to weather changes.

2. When wearing spring and autumn clothes, wear an armed belt and carry a rubber baton. And wear a work number plate and a "security" armband.

3. When wearing summer short-sleeved clothes, do not wear an armed belt. Tie the hem of the short-sleeved shirt inside your pants. Wear an engineering badge and "security" armband, and carry a rubber baton.

4. When it is necessary to change clothes due to climate change, the team foreman shall apply to the department, and the uniform attire will be unified after approval.

5. Security personnel on duty are strictly prohibited from wearing casual clothes or wearing different types of clothes together. During the period of employment, interns should dress neatly and wear an "internship badge."

6. During the work period, you must wear the work leather shoes issued by the hotel. It is strictly prohibited to wear any other casual shoes.

7. Wear a windbreaker in winter. Wear white gloves and cotton leather shoes, and the baton is hung on the right rear side. When the walkie-talkie is not in use, place it on the right front waist.

(10) Operation regulations of fire monitoring equipment of the Security Department

1. Operation regulations of fire alarm equipment.

When receiving a fire signal, press the "silence" button, find out where the fire occurred in the shortest possible time, and press the "reset" button. After the alarm is eliminated, follow the following procedures:

(1) If the alarm status no longer appears, go to the scene to see if there are fire parameters. If there are fire parameters, such as someone spitting smoke at the detector, it is a normal alarm and must be stopped and criticized. If there is no fire parameter, it is a false alarm, and there may be a problem with the control detector. It should be reported to the equipment department for timely maintenance to ensure the normal operation of the control detector.

(2) If the alarm status reappears, press the "silence" button again. Then go to the site and check it out. If there are many people smoking or it is caused by construction or other circumstances, it is a political alarm. If there is a fire, it is a normal alarm. Measures should be taken according to the burning materials on site and the size of the fire: if the fire is small, firearms can be used to put out the fire; if the fire is large, first turn off the "anti-misoperation" switch on the fire control panel. It is prohibited to manually start smoke exhausters, blowers, air supply valves, smoke exhaust valves, fire pumps, sprinkler pumps, and cut off the power supply to the fire area (the fire control panel can automatically perform the above series of actions). , and then evacuate guests from the fire area to a safe area through fire broadcasts.

2. Handling regulations after a fault alarm is issued.

(1) Daode press the "silence" button to see if it can automatically recover. If so, how can it recover? This is a normal fault alarm.

(2) It cannot automatically recover. After finding the location, go to the site to check. If no one moves the control detector, it is a fault of the control detector and should be reported to the equipment department for repair.

(3) If it fails to recover automatically, reports signals randomly or does not display the signal, it is an airframe failure. Monitoring personnel should shut down the machine and check whether it can recover automatically after a period of time.

3. Inspection regulations for fire monitoring equipment.

(1) Manually check the alarm status of the controller once a week.

(2) Check the backup power supply and electrical leakage once every two weeks.

(3) The fire simulation test is conducted once a year and is the responsibility of the equipment department with the cooperation of the on-duty personnel. Randomly check the alarm status of controllers in different areas every quarter. During the duty period, we adhere to the principle of “better to believe something is there than to believe something is not”, and handle alarm signals carefully.

(11) Bicycle shed duty safety management system

1. Personnel on duty must be loyal to their duties and strictly abide by various rules and regulations formulated by the hotel and the department.

2. Earnestly implement the guest registration system and supervise the situation of people entering and exiting the kitchen and staff restaurant area. In particular, external delivery personnel must register and are not allowed to enter the second floor of the kitchen department without permission. If entry is really required for work, the permission of the relevant department manager must be obtained before proceeding.

3. Maintain the sanitation of the work area and surrounding environment, clean regularly and keep it clean. Bicycles should be placed neatly in the bicycle shed.

4. Strict hospitality regulations, and non-our bicycles are strictly prohibited from being stored in the bicycle shed.

5. It is strictly forbidden to sleep on duty during night duty, and you must always pay attention to your surroundings. If any abnormality is found, report it to the department office or night shift foreman in a timely manner.

6. Strictly implement the handover system and fill in the duty record carefully.

(12) Relevant regulations on "monitoring center monitor" shutdown management

If the monitoring equipment of the monitoring center is turned on for a long time and runs uninterrupted, the equipment will be easily damaged. According to the requirements of the weak current technicians of the Equipment Department, formulate the shutdown time and relevant regulations for the monitoring center equipment:

1. Determine the shutdown time. Arrange outages based on hotel passenger flow.

2. Regulations on equipment shutdown:

(1) Every time the machine is shut down, the monitoring personnel on duty must notify the foreman on duty and report to the department office.

(2) When the equipment is shut down, it must be stopped alternately, and the power of the small monitor must be turned off first. The power of the floor camera is not turned off. At the same time, set the large monitor to automatic inspection.

During shutdown, the video recorder maintains the recording attitude.

(3) Stop the large monitor and rest after two hours. At the same time, the monitor will inspect the video during the shutdown period. Report any situation promptly.

(4) Surveillance video recorders should record according to the actual situation on the surveillance display. In addition to keeping video recordings during the night shift, no video recording is required during the day shift unless there are special circumstances. To maintain the intact performance and normal operation of the equipment.

(5) During the downtime, department offices and foremen should focus on inspections and inspections, just in case.

(13) Regulations on the management of external construction personnel

1. Before external construction personnel come to the store for construction, they must be verified by the employment department and issue a certificate, and go to the security department to apply for a temporary access pass.

2. When applying for a temporary pass, a deposit of 10 yuan is required for each pass. After completing the construction, go to the security department office to return the certificate and deposit. If damaged, compensation will be 5 yuan per certificate.

3. The use of temporary passes shall not exceed the limited time. If the construction work is not completed. If you still need to continue using it, you should go through the renewal procedures in time. Otherwise, it will be invalidated and the certificate refund procedure will not be lost.

4. Construction workers must wear temporary passes and work in designated areas while they are in the store. You are not allowed to enter unrelated areas at will, and you must obey the supervision and inspection of relevant departments. Those who fail to wear certificates without reason or bear perjured certificates will be criticized and educated or fined 10-50 yuan depending on the circumstances.

5. During the construction period of the hotel, external construction workers are prohibited from smoking, drinking, causing trouble, fighting, pulling power supplies, stealing hotel items, etc. If found, certain penalties (a fine of 50-500 yuan) will be imposed depending on the severity of the case until criminal liability is pursued.

6. Foreign construction workers must strictly implement the hotel's safety systems and regulations during the construction period. The employment department must assign special personnel for supervision and management.

7. The employment department should assume the management responsibility for external construction workers. If poor management of the employment department causes property damage or liability accidents to the hotel, the hotel will hold the person in charge of the employment department accountable.

8. All tools, materials and other materials brought into the hotel by external construction workers must be issued with exit certificates by the labor department when leaving the hotel, and can only be released after inspection by the guard.

Temporary construction personnel registration form

Construction unit:

Serial number Name Nationality Construction time of the store ID number Time of leaving the store Gender Home address Remarks