Waiting for the hotel

If the hotel you booked on WeChat one-way has checked in, but it still shows the status of waiting for check-in, it may be caused by system update and other reasons. Under normal circumstances, the hotel will not cancel your order because of this situation.

If you are still worried about the cancellation of the order, you can contact the customer service of the hotel or Tongcheng to ask them about the status of your order and confirm whether further action is needed. They may ask you to provide the order number or other relevant information to confirm your stay.

In addition, if you reserve a cancellable room type, you can also check your cancellation policy to ensure that your order will not be cancelled. If you need to cancel your order, please contact the hotel or travel agency as soon as possible so that they can have enough time to process your request.