What is the purpose of hotel quality inspection?

(1) If the first inquiry responsibility system is inconsistent with the existing post responsibilities, the "responsibility of accepting guest inquiries and complaints and handling them" shall be added to the post responsibilities. Prior to the relevant procedures and these rules are in conflict, these rules shall prevail.

(2) In addition to the company's quality inspection department, all departments of the hotel must designate 1-2 full-time (part-time) staff to handle guests' inquiries and complaints.

(3) The Quality Inspection Department is responsible for counting, summarizing, evaluating and rewarding the implementation of the first inquiry responsibility system in all departments of the hotel. Specific assessment methods shall be separately formulated and issued by the quality inspection department.

(IV) The Human Resources Department of the Company shall be responsible for the interpretation of these Detailed Rules.

(5) These Rules shall be implemented as of September 6, 2004.

(nineteen) the hotel weekly quality inspection system.

In order to improve hotel service quality, standardize staff service procedures, conduct quantitative inspection and prevent quality inspection from becoming a mere formality, the hotel has made the following provisions for weekly quality inspection since May 2004:

1. The quality inspection time is from 2: 30pm to 4: 00pm every Thursday.

Two. Participants: vice president, department manager or person in charge.

3. Meeting place: Office of Human Resources Department

Four, quality inspection requirements:

1. Personnel participating in quality inspection must arrive at the assembly place 1 minute in advance;

2. During the quality inspection, the quality inspection sheet must be carefully filled in according to the requirements of the quality inspection sheet, and it is not allowed to deal with it, let alone be blank, and reasonable suggestions are put forward for the content of the test. The quality inspection department is responsible for reporting the quality inspection to the general manager and informing the results;

3. When the quality inspectors cannot attend the quality inspection on business, they need to ask for leave from the general manager or deputy general manager.

Attachment: Quality Inspection Contents

Serial number function work item

1. Responsible for checking the sanitation and vehicle placement in all areas inside and outside the hotel.

2. Be responsible for checking the fixed facilities, equipment and engineering problems in all areas of the hotel.

(1) ceiling inspection

(2) check the wallpaper and murals

(3) Furniture inspection

(4) Inspection of mirrors

(5) Inspection of lamps and lanterns

(6) Inspection of lobby sofa and newspaper rack