Compensation standards for lost hotel room cards

Under normal circumstances, the store must compensate the cost of the room card. Hotels with different star ratings have different regulations for the loss of room cards. Some five-star hotels do not charge compensation fees, some four-star hotels charge a cost of 50 yuan, and other business hotels require compensation standards ranging from 30 to 100 yuan. The hotel's compensation for lost room cards is clearly stipulated in the check-in instructions, and staff usually remind customers to protect their room cards.

When making compensation for items, the compensation price should be determined based on the evaluation of the degree of damage to the item, the useful life of the item, etc. There is no basis for relying solely on a compensation price list, and the amount of compensation cannot be determined by The hotel shall decide unilaterally.

When making compensation, compensation should be made for the specific damaged parts. If the damaged parts can be repaired and the item can continue to be used, the passenger should not be asked to bear the compensation price of the entire item, and the passenger must compensate accordingly. The repair price or the price of parts will suffice.

During the compensation process, the useful life of the item must be taken into consideration, and the depreciation of the product should be based on the price and useful life of the same product in the current market. Before checking into a hotel, it is best for travelers to check all items for damage and defects, and ask the hotel to deal with them immediately if any problems are discovered to avoid unnecessary trouble.

How to resolve consumer disputes

Negotiate and settle with the operator. After purchasing goods, consumers find that the quality of the goods is substandard; or when receiving services, they are dissatisfied with the service quality and attitude. In this case, they can negotiate with the store on the spot or afterwards, explain the situation, provide evidence, express their attitude, and On the premise that the store acknowledges the facts, it puts forward specific and reasonable requirements to promote the timely resolution of the dispute.

Request the Consumer Council to mediate and resolve the matter. The Consumer Council is a specialized social group established in accordance with the law to protect the legitimate rights and interests of consumers. Jilin Province has consumer committees at the provincial, municipal, and district (county) levels. When consumers' rights and interests are infringed, they can complain to the consumer association and ask the consumer committee to mediate based on their understanding. The municipal, district (county) Any complaint can be made to the consumer committee of the district (county) where the dispute occurred. It is better to lodge a complaint with the district (county) consumer committee where the dispute occurred.

Report to the relevant administrative department. After consumers' legitimate rights and interests are infringed upon, they may also appeal to relevant administrative departments such as industry and commerce, prices, technical supervision, standards, metrology, and health. These administrative departments may make decisions within the scope of their business responsibilities and in accordance with relevant regulations. Process accordingly to protect the legitimate rights and interests of consumers.

Submit to an arbitration institution for arbitration based on the arbitration agreement reached with the operator. This method of resolving disputes is often stipulated in the written contract for the purchase and sale of goods, and the volume of goods purchased and sold is often relatively large. Verbal contracts involving immediate settlement between consumers and stores rarely exist, and the procedure for resolving disputes in this way is relatively complicated. If the consumer purchases a small amount of goods and completes it in the form of a verbal contract with immediate payment, it is not appropriate to use this method to resolve disputes.

5. File a lawsuit with the People's Court. Litigation often occurs when consumers' rights and interests are seriously infringed upon, or even when consumers' personal and significant property are infringed upon, or when various solutions have been tried but failed, consumers can file a lawsuit in court to request legal protection. . If the operator's behavior constitutes a crime, the judicial department will also investigate the criminal liability of the responsible person in accordance with the law.

Legal Basis

Article 509 of the "People's Republic of China and Civil Code" The parties shall fully perform their obligations in accordance with the agreement. The parties shall abide by the principle of good faith and perform notification, assistance, confidentiality and other obligations in accordance with the nature, purpose and transaction habits of the contract. During the performance of the contract, the parties shall avoid wasting resources, polluting the environment and damaging the ecology.

According to Article 1184 of the "People's Republic of China and Civil Code", if the property of others is infringed, the property loss shall be calculated according to the market price at the time of the loss or other reasonable methods.

Article 1166 of the "People's Republic of China and Civil Code" stipulates that if an actor causes damage to the civil rights and interests of others, regardless of whether the actor is at fault or not, he shall bear tort liability according to the law. , in accordance with its regulations.