What should I do if a guest in the hotel is burned?

First of all, we should give emergency care to the burned guests, and then decide whether we need compensation according to the specific situation.

1. If the hotel fails to fulfill its security obligations, it shall compensate the customers for their losses. Violation of security obligations generally includes: (1) the hardware measures in the place are defective and do not meet the security requirements; (two) the staff did not perform their safety duties; (3) There are security omissions in the workflow; (4) Failing to fulfill the obligation of safety and risk warning.

2. If the scald in the hotel is caused by the hotel itself and has nothing to do with the hotel, and the hotel has fulfilled its security obligations, then the consumer will bear the losses himself.

legal ground

According to article 1 198 of the Civil Code of People's Republic of China (PRC), the operators, managers or organizers of mass activities in hotels, shopping malls, banks, stations, airports, stadiums, entertainment places and other places of business shall be responsible by the security obligor. Those who fail to fulfill their security obligations and cause damage to others shall bear tort liability. If the behavior of a third party causes damage to others, the third party shall bear the tort liability; Operators, managers or organizers who fail to fulfill their security obligations shall bear corresponding supplementary responsibilities. Operators, managers or organizers may claim compensation from a third party after assuming supplementary responsibilities.