Can I ask for a refund when I stay in the hotel during the power outage?

If the hotel stays during the power outage, it is ok to ask for a refund.

The processing method for requesting a refund due to power failure during hotel accommodation is as follows:

1. You can't check out when you stay in the hotel. You can't ask for a full refund even if you check out;

2. Staying in the hotel means that the guest has established a contractual relationship with the hotel. The hotel provides rooms with the same conditions according to the requirements of online or telephone booking, and the guests will check in immediately, which means that the contract between the two parties will take effect.

The hotel check-out penalty is as follows:

1. If the house is checked out in advance, compensation shall be made according to the agreed liquidated damages, which shall be subject to the agreement of both parties, and shall not exceed 30% of the losses caused at most;

2. If there is no agreement, check out in advance according to the lost rent from beginning to end.

Hotel check-in process:

1. Generally speaking, when you check into a hotel, you should go to the front desk first, and the staff will ask if you have booked a hotel. If you don't have a reservation, we will recommend a room type to you.

2. After the room type is selected, a deposit is required. You can choose to pay in cash or use a credit card as authorization. Please keep the receipt or authorization.

3. After completing the formalities, the staff will give the room card with the room number written on it, and the customer can open the door according to the room number.

When you check out, you should pay the bill together. Go to the front desk to explain the check-out, and the front desk will inform the housekeeping department to make rounds. If you find things missing, you need to put them on the bill.

5. Then the staff will print the bill. After the customer pays or swipes the card, the excess cash will be refunded. If it is authorized before, the staff will tear up the authorization form in person. Of course, customers can take it back. The invoice needs to be explained, otherwise the front desk staff will not give it.

To sum up, the hotel power outage is caused by internal problems, and it is generally refundable. Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services. Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.

Legal basis:

Article 7 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests

Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services. Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.