How to write a hotel front desk review letter

Dear Mr. It gave me a lot of growth footprints, left me a lot of touching pictures, left me a lot of tears of regret, and left me a lot of experiences and lessons from being a person to doing things. Looking at the text messages that I still have about being hired by Zhengxi Hotel, I think back to every time Mr. Xie taught me and fought side by side with my colleagues. I feel so much nostalgia and memories in my heart as well as the regret for my mistakes.

As a manager, the quality of department management and the quality of department employees’ thoughts are inseparable from their usual efforts and contributions. I have an unshirkable responsibility for everything that has happened in the entire department since I first arrived at Zhengxi Hotel, and for the impact it has had on the hotel and other colleagues. After serious and careful reflection, I believe that I made mistakes in the following points:

1. In terms of my dedication and investment in my work. If you don't devote yourself to anything, you won't be able to do it well. This is true in life and in work. Regarding my work, the hotel's trust in me, and the team's trust in me, I did not put all my thoughts on my work. My laxity in thinking led to the laxity of department management and the laxity of department business. Poor supervision.

2. Play the role between a manager and employees. As a manager, you should clearly distinguish the role you play in your workplace and conscientiously perform your rights and responsibilities. For me, I have always not separated life and work for employees. I care too much about feelings and use the wrong The method gives employees the wrong concept of interpersonal relationships.

3. In terms of departmental supervision. As a department manager, especially as an important operating department of a hotel, the front desk is a department with a large amount of cash and accounting business. How to restrain employees from the system, guide employees from the business aspect, and find out the process through constant inspection and review? Existing problems and foreseeing possible problems are things that a manager must do and think about. However, at this point, I failed to supervise carefully and work hard to find and discover errors and loopholes, which caused losses to the hotel.

4. In terms of ideological education of employees. From the time employees are recruited in the hotel to working in the department, throughout the entire period of working in the hotel, the department's ideological education plays a decisive role in influencing the employees' thinking. For front desk employees, they should have a strong sense of professional ethics and responsibility. When the department's ideological education is lax, employees will make mistakes, deviate, and adopt wrong values. It is important to provide ideological education and guidance when joining the company. It is far from enough. We also need to constantly remind and teach employees what is right and what is wrong in their daily work. As a department manager, it is precisely because of this failure that the department employees have moral problems. Quality errors were made.

5. Take the lead and set a good example. As the leader of a department, my words and deeds directly affect the work of employees. As a manager of a department, I do not have strict requirements on myself in my usual words and deeds. I am too strong and must strive for winning or losing, which leads to The employees in the department are competitive and do not face their work and problems with a correct attitude.

6. In terms of introspection and self-reflection. No one can be perfect. Colleagues or other departments around me will put forward opinions and suggestions. However, at this time, I am often not self-centered and always focus on myself or my own department. I cannot listen to other people's opinions and will not follow others' opinions. Learn experiences and lessons from opinions, and constantly improve and perfect the work of the department. However, many times, they blindly think how much their department has done and are not understood by others, and complain, which results in employees' immature and immature mentality. Stablize.

7. When problems and mistakes occur, there is no serious summary. Especially when employees have problems, they are biased towards employees and do not face the problems. Instead, they find reasons and excuses for the problems. , causing employees to find reasons and excuses for themselves when problems arise, instead of fundamentally increasing their efforts to eliminate problems, causing problems to continue to occur and escalate.

8. When cooperating with other departments to complete the work, they did not face it with a correct mentality. They always complained that the efforts and gains were not proportional. When this kind of thinking occurs, , they cannot look at problems from a correct perspective and often handle problems in an extreme or negative manner, which causes a complaining mentality in employees' psychology, and then they are careless, indifferent and indifferent to their work, resulting in employees' dissatisfaction with their positions. Love leads to deviant behavior.

It is precisely because of the failure to do the above that the department has made major management mistakes. While reflecting on it, I feel ashamed of the hotel’s training and trust in me, and of the hotel leaders’ treatment of me. I am even more ashamed of the employees in my department because I did not give them correct guidance and failed to discover and correct their mistakes in time, which caused irreparable mistakes to both the employees and the hotel. Looking back on the past journey, I have been serious, hard-working, dedicated, harvested and made mistakes. Any punishments and decisions made by the hotel should be faced and I am willing to accept them.

As an employee of Zhengxi Hotel, I am deeply aware of my mistakes and deviations. As a person who loves hotel work, all I can do now is to be grateful. In my mood, every day at my job, I summarize the shortcomings and mistakes of the previous work, and spend more time to complete my own job seriously, so that I can be worthy of the hotel leaders and other colleagues who have paid me, trusted me, and tolerated me. Use practical actions to live up to Jae Jung Hee’s days.

I will always remember what Mr. Xie said to me: "Live in the real world with a sincere heart." I will use it for the rest of my life!

For the sake of my love and the people who love me, I believe that I can withstand the wind and rain and face the road ahead, because I have your support along the way. . .