Traditional Culture Encyclopedia - Hotel reservation - What problems often exist in hotel staff training?
What problems often exist in hotel staff training?
1, which pays more attention to the surface than the reality, makes many managers in the form of training flow lack a deep understanding of the characteristics and laws of training work, and only regard training as ordinary daily work and make superficial articles. The new knowledge, new methods, new concepts and new technologies that lead to the training content divorced from reality and reflect the characteristics of the times cannot be reflected or supplemented in the training work in time.
2. Paying more attention to business training than hotel culture construction and upgrading business skills than quality training is not conducive to the development of employees' personal potential. Training has become the study of hotel rules and regulations, which makes employees lack a sense of psychological belonging to the hotel, directly affects the cohesion and team spirit of the hotel, and then affects the external image and overall competitiveness of the hotel.
3. It is random, and there is no strict training system and plan. Training in many hotels is sudden, not systematic and forward-looking. Because we can't grasp the training needs well, we can't make a scientific and reasonable training plan.
Solutions to problems in training:
1. Raising awareness and establishing a brand-new training concept are very important for maintaining efficient and high-quality management, improving competitiveness and the overall quality of employees. Training is not a short-term behavior, but a long-term and strategic task.
2. Strengthen innovation, effectively improve the development of training quality in children's hotel industry, the change of social environment and the difference of employees' learning needs all require reform and innovation in training work. Innovation is the vitality of training development. Without innovation, there will be no development. Training innovation includes concept innovation, method innovation, content innovation and management innovation.
3. Training is closely integrated with hotel culture construction. Training is a part of hotel culture construction. Hotel culture has the functions of integration, cohesion and encouragement, and cannot provide potential ideological and dynamic support for training. Only by incorporating training into hotel culture construction, implementing people-oriented management, respecting and understanding people.
4. Fully understand the characteristics of employees' learning. The training emphasizes the learning environment between adults, not the passive indoctrination of teachers. Adults have reached a certain level in rational thinking and their own professional quality, so a single teaching method is not the best method.
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