How to motivate hotel employees?

Hello, in hotel work, in order to give full play to the potential of employees and mobilize their enthusiasm, hotel managers must learn to motivate employees and master methods to effectively motivate employees.

1. Implement a graded wage system

Break the situation of static wages and activate a wage grade system, dividing employees into junior, intermediate and senior according to their work skills, knowledge and work performance. Assessment widens the salary gap among employees. Thereby motivating employees to make continuous progress.

2. Selection of “Advanced Teams”

Selection of “Advanced Teams” is a collective incentive plan. Through the evaluation of the team's attendance, appearance, hygiene quality, service quality, team discipline, cost control, training and learning, etc., the employee's performance in the month and the overall performance of the team are not only the only condition for selecting advanced teams, but also serve as a guideline for employees And the evaluation reference conditions for the foreman for half a year. In this way, employees and foremen in each area are effectively tied together, and they can share the joy of success and the pain of failure with honor and disgrace.

3. Competition incentives

Competition incentives are actually honor incentives. Being recognized by others, a sense of honor, a sense of achievement, and being respected by others are high-level needs in the famous psychologist Maslow's hierarchy of needs. Hotel employees are mainly young people who are competitive, highly motivated and have a strong need for honor. This is the psychological basis for carrying out competition activities. The hotel can carry out some English speaking competitions, service knowledge competitions, service attitude competitions and service skills competitions, etc. By organizing these competitions, we can not only mobilize the enthusiasm of employees, but also improve the quality of employees.

4. Emotional stimulation

In a department, if everyone is in harmony with each other, cares for each other, loves each other, and helps each other, a strong fighting group will definitely be formed, thereby serving the guests Provide good service. Therefore, hotel managers must pay attention to "emotional investment." Pay attention to inspiring and inducing employees to create an environment of mutual unity and mutual help. Lead by example and treat employees with enthusiasm, trust, and consideration. We must give timely recognition to their achievements; sincerely help correct their shortcomings; we must try our best to help solve the difficulties they encounter in their work.

5. Promotion and transfer incentives

Everyone has a desire to make progress. As the saying goes, "A soldier who doesn't want to be a marshal is not a good soldier!" Taking advantage of people's motivation to improve their employees' positions is undoubtedly an extremely effective motivation method.

6. Demonstration and motivation

“Without good generals, there will be no good soldiers.” Hotel managers must set an example and influence and motivate subordinate employees with their work enthusiasm and motivation. "The role of role models is endless." The morale and spiritual outlook of an organization largely depend on its leading members. There are just as many subordinate employees as there are managers. Without first-class managers, it is impossible to have first-class hotels and first-class waiters. Therefore, in order to create first-class employees, managers should first strictly demand and improve themselves in all aspects and shape themselves into first-class managers.