Hotel operation and management process

Hotel management strategy. Hotel industry is an important part of tourism, and it is a sunrise industry with the fastest development and the highest degree of internationalization since China's reform and opening up. This book covers: hotel concept, hotel management foundation, front office service management method, room service and management practice, catering service and practice, recreation center and its service management, hotel marketing management, hotel financial management, hotel human resource management, etc.

Management process:

Process management is an indispensable module in enterprise information management system, which is used to define and control the basic process of data operation, mainly to manage the data flow between people or activities when users operate data processes, and to track all transactions and data activities in a project life cycle.

Extended data

Process structure problems Through the overall evaluation of the existing processes of enterprises, the following problems are often found:

1. The process is not systematic: the process lacks overall planning, and the related processes that need unified planning are not considered as a whole.

2. Lack of key processes: Lack of key processes is a common situation, including the lack of processes caused by not carrying out relevant work, and the situation that a certain work has been carried out but the corresponding process has not been determined. The common example of the former is the lack of process in strategic planning, and the latter can often be found through careful process combing, so I won't go into details here.

3. The process subject is not clear: generally, there are two situations: one is that the responsible department of a process is not clear, and the other is that more than two departments are responsible for an inseparable work, resulting in multi-head management.

4. The connection between processes is not smooth: due to unreasonable design, one process cannot smoothly enter the next process after the end, or the sub-processes involved in the process cannot achieve seamless connection.

5. Too many nodes and too long process: there are many steps and sub-processes in a process, and there are complex dependencies between steps, which makes the smooth operation of the process extremely difficult.

6. Long waiting time between process nodes: the efficiency of a single node in the process is acceptable, but the long waiting time between nodes affects the overall efficiency of the process.

7. Too many serial approvals: All items that can be approved in parallel or controlled during or after the event are designed in advance as serial approvals, which leads to slow operation of the process.

8. High process oscillation: There are several cycle links or subprocesses in the process. For example, in the procurement process of an enterprise, the managers and competent leaders of the finance, auditing and procurement departments need to review the same content three times in the bidding stage and the contract approval stage.