How to improve the quality of conference service

1. The backbone of conference sales should not only know and be familiar with the hotel's equipment, facilities and internal operation procedures, but also have considerable communication skills, and can correctly and flexibly use the power granted by the hotel, and also use negotiation skills in a random way to promote the success of the negotiation.

2. When talking with the conference organizer, conference salespeople should respect each other's requirements and opinions, especially when the other party compares the conditions of our hotel to undertake conference services with other hotels, they should be good at listening and understanding, and then provide the characteristics of our hotel and the details of successful conferences in the past in a proper way to strengthen communication with each other.

3. Participate in the overall planning of the meeting. It is very important to prepare for all kinds of meetings. Hotel conference salesmen may be faced with experienced or inexperienced conference organizers, which requires hotel salesmen to provide extended services when necessary.

4. All the arrangements and requirements for conference services should be clearly defined in the "Reservation Book", and any modification and adjustment must be confirmed and negotiated through the confirmation letters of both parties. The hotel must record the commitments made to the guests in detail, so as to formulate a detailed "plan", that is, the "reception plan", and whoever is responsible for each commitment and when it will be completed must be implemented.