How to refund Ctrip's group purchase? When the hotel is full?

Hello! Thank you for your attention to Ctrip.com!

If there are the following labels in the description of the group purchase goods: refund is not consumed, expired refund is supported, and your group purchase coupon is still available, you can directly log in to my order to find the group purchase order, and click Apply for a refund. After you submit the refund application, the money will be refunded in the same way within 10 working days. If you pay by gift card, it will be refunded within 5 days. If in doubt, it is suggested that you send "KF" between 9:00- 18:00 to inform the specific matters manually, and we will have a special person to verify and handle it for you.

For more information, please click here: /sPrvQ.

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