What are the procedures and standards of hotel room service?

Seven-star hotel network experts said that room service is not only a window to reflect hotel standards, but also an important means for hotels to increase their income. So what are the procedures and standards of hotel room service? Let's take a look at the following introduction. ? Experts pointed out that the following points are a detailed introduction to the room service process and standards brought to you by Seven Star Hotel Network: 1. Welcome program 1. Customer information you need to know: according to the notice from the front desk, learn as much as possible about customer information; To achieve "seven knowledge and three understanding": understand the reception unit, number, nationality, identity, life characteristics, reception standards and sanitary conditions; Understand the arrival (departure) time of guests, understand the time of cars, ships and flights, and understand the religious beliefs of guests. 2. Room layout: according to the guests' religious beliefs, life characteristics, standards and specifications (whether the room layout meets the specifications should be checked). 3. Floor welcome: a. Welcome service: welcome guests at the elevator entrance, guide guests into the room, deliver welcome tea, and introduce room facilities and services. B. luggage distribution: assist the bellboy to distribute the guest's luggage (team) to all rooms. Second, the wake-up service program receives the wake-up call from the guest: 1, and answers the call within three rings; 2, according to the standard procedure to meet the guests, announced the name; 3. Ask about the room number, name and wake-up time; 4. Repeat the guest wake-up request, and wish you good night after being confirmed by the guest; Tell the switchboard the wake-up request, tell the other party the wake-up request and ask the other party to confirm it. Fill in the wake-up record, fill in the room number, name, wake-up time and notify the relevant personnel. Please ask the floor attendant to knock on the door to wake up when no one answers.