Traditional Culture Encyclopedia - Hotel reservation - Summary of social practice of hotel waiters
Summary of social practice of hotel waiters
Summary of social practice of hotel waiters (1) University is actually a small society, and entering the university is equivalent to entering half the society. After a year of college study, I fully realize that we are no longer flowers in the greenhouse, and a series of problems such as study, employment and life need to be considered and completed. However, in today's society, no matter what work you do, experience is always the first. Therefore, in order to expand my knowledge, expand my contact with the society, and exercise and improve my ability, I started social practice in my first summer vacation at university.
My hometown-xx, known as "XX", has a consumption level comparable to XX, especially in terms of food and clothing. Tea restaurants and fast food restaurants can be seen everywhere. Therefore, I found a summer job in a chain restaurant called xx. No matter which position, there is learning in it; No matter which job you are engaged in, you should accept it with a normal heart, learn from it and do your best! In this shop, my job is an ordinary waiter. Perhaps in most people's minds, I don't think highly of this job. I think it's just a simple job of serving people and serving tea and water. I thought so at first. But when I really came into contact with this job, I realized how ridiculous my original idea was.
As I am a holiday worker, at first I had a three-day short-term training with others. In the process of training, I learned a lot of things I didn't know before, and at the same time I deeply realized that any work is difficult, and only perseverance can succeed. For example, we will conduct oral explanation training first, and the foreman will explain some key issues such as catering precautions, table manners and how to be psychologically fixed. Every afternoon, we also have some practical exercises, such as practicing trays. In addition, we have to remember the name, number and price of the dish. In the training process, although we worked hard, we learned a lot, which will be of great help to our future work and life.
After a short training, we finally officially took up our posts on xx. On the first day of work, I was in a hurry: the food spread slowly, and I often asked the old staff to help me serve it. I have no choice. Later, I stood at the counter and ordered food, but when I ordered food, the guests asked me about the raw materials or methods of food, and I didn't know anything. Fortunately, the old staff next to him managed on the first day. In the next few days, I strengthened my memory. Gradually, I finally got familiar with the process. In the future work period, everyone has a clear division of labor and tacit cooperation, and all the work is carried out in an orderly manner to provide orderly services for guests. Among them, when I successfully complete a task, I always feel elated and have a sense of accomplishment. At the same time, I deeply realize that no matter what you do, as long as you have a correct attitude and work hard, there will always be unexpected gains. Guests are equal to family. As long as we serve them wholeheartedly and treat them as our family, we will certainly do our best.
A month later, my summer vacation work came to a successful conclusion. When I got my first salary, it was not much, but I was very excited. I don't think I am a child anymore. I began to know how to make money with my hands, and more importantly, how to get along with people.
Looking back on this social practice, I have learned a lot. I learned a lot of social experience from everyone I met, and my ability was improved, which I couldn't learn at school.
First, be good at communicating with people in society.
After working for a while, I know more people. How to communicate well with people requires long-term practice. In the past, there were not many job opportunities, and talking to others was not flexible, which made the conversation cold and embarrassing. People will be integrated into social groups in society, and people will cooperate with each other to make the process of doing things more harmonious and effective. You should listen, be patient, and accept the advice given to you with an open mind.
Second, we should overcome our timidity in society.
As the foreman of the work said, "In society, you should learn to be thick-skinned, not afraid of others' bad attitude, but also to deal with it easily and speak boldly." After working for a long time, I am naturally not afraid. " In fact, anyone is born with everything. He was fearless when he was a child. When he tried to bear the loss, he was afraid. When you overcome the psychological barrier, everything becomes easy to solve. To conquer yourself, only by conquering yourself can we conquer the world. Having the courage to face it is the key, as a famous person said: "Courage leads to heaven, cowardice leads to hell."
Third, we should have a correct working attitude.
In the process of work, I also learned how to correct my attitude and position. No matter what work you do, you can't be picky at will, or it is accompanied by dissatisfaction. Instead, we should look at our work correctly, find pleasure in it and try our best.
Fourth, constantly enrich knowledge in the work.
Knowledge is like human blood. Without blood, people will be weak, and without knowledge, their minds will dry up. This summer vacation practice, I contacted the society, understood the society, and tested myself from the social practice. Although I didn't improve my professional knowledge and ability this holiday, I think I know too much that is not in books. The internship in the summer vacation has enhanced my ability to handle affairs and communicate, and also taught me that money is hard to come by, and people should strive to create a sky of their own.
In a word, this summer social practice has benefited me a lot and played an important role in my future development.
Summary of social practice of hotel waiters (2) This is an unforgettable experience in the summer vacation of freshman year, and it is also my first time to work in a restaurant. I learned a lot there, including interpersonal skills, methods of dealing with people, and cooperation between restaurant managers and employees. Working in a restaurant has taught me that it is hard to work and it is not easy to earn money after entering the society, so now I have to learn to divide the money for my family reasonably. There are many things that you don't usually touch at work, so you should learn to adapt to the new environment. Responsibility is very important in our work. We should try our best to do what we should do, no matter how much we pay, but we should be conscientious and don't complain that we do more than others and have less rest. How much we pay, how much we get.
Before the summer vacation, I decided not to waste two months going to work. I was going to stay in xx for a month and then go back. Then I went home for various reasons. My home is a small county, there are not many places to work, and it is not early to go back. Many college entrance examination students and middle school entrance examination students have gone to work, so when I went back, many places stopped recruiting summer jobs. Later, my friend and I saw a job call on the street, so we called, and actually let us go to the restaurant where I worked in the summer vacation.
Now, we are getting closer and closer to entering the society. Campus and social environment are very different. This requires us to use the summer internship to enter the society. Campus and social environment are different, and people and things are different, so we can learn a lot of knowledge in social practice that we can't learn on campus. This forms a virtuous circle of learning from practice and practicing from learning. College students always have to go out of society. Only by getting ready to go out of society as early as possible can they bring more help and have more experience than others.
In the canteen, I was assigned to the kitchen to help serve dishes, pass dishes and do some chores, but sometimes I have to do something outside of work. At school, there may be teachers who arrange what we will do today and tomorrow, but no one here may tell you this. You must do it consciously and do your best. At first, I was unfamiliar with everything and had no experience, so I was always in a hurry. The kitchen was a little dirty and tired. After a day's work, I don't want to be in the kitchen. I want to be a waiter outside. After the proprietress knew that I had this idea, she told me a lot of truth. She told me to learn to bear hardships instead of just doing what I like. After entering the society, there are many things that you can't do according to your own wishes, so you should learn to adapt to various environments. After listening to her words, I felt very reasonable, so I stopped thinking that I was tired and didn't want to work in it, but learned to side dishes in the kitchen. I learned a lot during the month I worked in a restaurant.
First, bear hardships and stand hard work.
When the restaurant first opened, business was very good and it didn't attract many people. The kitchen was just me and the proprietress. At that time, I was working all day. I went there to prepare food from eight in the morning and didn't go home until eight or nine in the evening. Because the working hours are not so long at ordinary times, and I still stand without rest, my feet hurt when I go back at night. But the boss's words have always encouraged me to learn to endure hardships, so that I can adapt to work more quickly in the future. My parents work hard for us. Maybe they are more tired and stressed than us. So I've been working hard, and I'll be skilled and experienced in a few days, so I won't worry and feel so tired. Moreover, my aunt and proprietress in the kitchen praised me, which made my work more passionate. I don't think that pain is anything. Diligence is the traditional virtue of the Chinese nation, which we should inherit and carry forward. Only by learning to suffer hardships can we do a good job and get closer to our ideals.
Second, the restaurant management
Because the restaurant has just opened and many things are still being explored, I understand that many factors need to be considered in restaurant management, such as handling the relationship between the boss and employees, satisfying customers as much as possible, and arranging serving reasonably. A successful waiter is a very important part, and the service attitude must be good, which requires a good relationship between the boss and the employees before the employees will be willing to work for the boss. The boss should be clear about rewards and punishments, care about the work of employees, and not have a sense of superiority, so as to retain people's hearts and recruit more employees. Just as some preferential activities at the beginning can attract more customers, the store manager should also listen to some problems reflected by customers and then make improvements. If you have anything to apologize for, you can also send something to the guests appropriately, which will leave a better image for the guests and make many repeat customers. Because it is a restaurant, there will be many people eating, and sometimes many guests will flock to it at once, but we can't keep the guests waiting for a long time, so we need to arrange the serving. The same dish can be served first, or fried can be cooked first. After a few dishes, the soup came up. In short, you can't let the guests feel slow. Restaurant management is a complicated and patient matter, and it takes a lot of time and energy to run a restaurant well.
Third, take responsibility.
Responsibility is very important to our work. We should be responsible for our own work and try our best to do what we should do. Everyone has his own task in the restaurant, but it is not enough to complete his own task, so we should do our best. We should take our work as our own business, not so-so, but finish it seriously. Not only at work, but also in our life and study, we all need to have a sense of responsibility and shoulder our due responsibilities. We should be punished if we do something wrong, so that we can remember it more deeply and avoid repeating the same mistakes next time. Our life can't be separated from the word responsibility. No matter what we do, we must rest assured of responsibility.
Fourth, interpersonal communication.
In this practice, I have deep feelings about interpersonal communication. Everyone knows that interpersonal communication in society is very complicated, but I find it hard to say how complicated it is. Only after experience can we understand and have a deep feeling. Everyone comes together for work, and everyone has his own thoughts and personality. Handling them well requires a lot of skill. It depends on how you grasp it yourself. What I want to say is that there are many things that we can't change in communication. Since nothing can be changed, we must learn to adapt. If not, we must change the way of adaptation.
In restaurants, we need to serve all kinds of people. People with various tempers should learn to communicate with different people. Interpersonal communication is an art, which requires us to learn slowly in practice and communicate and learn constantly in life and study. If a person doesn't like many people, there must be something wrong with him, probably because he doesn't grasp the rules in interpersonal communication. Communicating with people requires tolerance, understanding, honesty and so on. It is also very important to be good at listening and learn to put yourself in other's shoes. By doing so, we will have fewer obstacles in communicating with others. Interpersonal communication is a very important part of life, and it is indispensable for us to communicate with others, so learning to communicate and cooperate with others is a compulsory course.
Verb (abbreviation for verb) attitude towards life
The boss who works there told me that work attitude is very important. He just needs someone who is serious. He said that even if he wanted more money, he would rather find someone with a serious attitude. What kind of outlook on life a person has, what kind of attitude towards life he will have. When a person makes a clear choice about his outlook on life, it actually determines how he will treat life and how to deal with various life problems in practice. The attitude towards life not only restricts a person's understanding and grasp of life contradictions and problems, but also affects a person's mental state and life trend.
In real life, people's attitudes towards life vary widely, including rational and irrational, optimistic and pessimistic, positive and negative. Contemporary college students in China are in an important period of strategic opportunities for national development, facing both rare life opportunities and arduous life challenges. They will encounter all kinds of contradictions and difficulties in their life practice, and they need to correct their attitude towards life.
After working in the restaurant for a month, I felt very happy and gained a lot, and I made many new friends there. I believe this month will be a wonderful memory. This practice made me know the necessity of practice, and only by real personal experience can I learn some experience. In this social practice, I understand that social practice is a good form to guide us out of school, into society, into contact with society and into society; It is a good channel to cultivate exercise ability; It is an effective way to improve thinking, cultivate self-cultivation and establish the concept of serving the society.
By participating in social practice activities, it is helpful for our students to update their concepts and absorb new ideas and knowledge. A month's social practice passed quickly, but I learned a lot from it, which will benefit me for life. Social practice has narrowed the distance between me and the society, broadened my horizons, increased my social practice ability, and further clarified the road to success and historical mission of our young students. Society is a big classroom for learning and education. In that vast world, our life value has been reflected, laying a more solid foundation for more intense competition in the future.
If you do something wrong in a restaurant, you will be criticized by the boss to realize the mistake and avoid making it again. In the shop, when they do something more private and public, the boss will severely criticize them, and when they do well, he will also be rewarded. His practice makes us more passionate about our work. Besides, he didn't feel like friends with us, so the month in the restaurant was quite happy. Although sometimes he is tired and bored, it doesn't matter. They are more experienced there and have taught me a lot. I am glad that this social practice can be so rich and substantial. I think I will take part in social practice more in the future.
I especially recommend it.
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