Fengyang Hotel’s management philosophy

Everyone knows that in the hotel industry, customers are regarded as gods. To this day, the author believes that as a hotel manager, there are several other gods. That is hotel staff, government departments and suppliers. Why do you say this? Because if a hotel wants to survive, it is naturally inseparable from suppliers and government departments. If a hotel wants to operate, of course employees are the most important. Therefore, as a hotel manager, you should be aware of the relationship between these gods and make a lubricant for communication so that the hotel can operate well. The hotel's survival and operation inevitably have to deal with government departments such as industry and commerce, taxation, etc. Therefore, as a hotel manager, you can use holidays and other important holidays to visit relevant department personnel, on the one hand to strengthen contact with them, and on the other hand to expand the customer base for the hotel; many hotels Putting suppliers in a dispensable position makes it feel like the hotel is the buyer, and the suppliers should try their best to please the hotel. Not really. Because the quality of raw materials provided by suppliers directly affects the quality of the hotel's dishes. Therefore, in order to strengthen personal emotional ties with suppliers, hotel managers should also pay suppliers on time in their daily bills, even if funds are tight. Everyone has feelings, so suppliers will naturally consider the hotel wholeheartedly and provide high-quality raw materials.

In addition, hotel staff management is also something that hotel managers need to pay attention to. When communicating with hotel employees, managers should be as tolerant as water, integrate employees with different personalities into a collective, and be able to first adapt to employees and then adapt to guests when there is friction between employees and guests, learn to give in and be tolerant, and use softness to overcome rigidity. Blended to eliminate friction.