Traditional Culture Encyclopedia - Hotel reservation - Division of labor among different departments of Hanting Hotel
Division of labor among different departments of Hanting Hotel
? Customer history files, business status, complaint uploading, seeking help and conveying information.
Room service: report rooms, results of rounds, left-behind items and emergencies.
? Room change, guest supplies demand, extra service requirements.
Engineer: guest room condition, guest maintenance requirements.
? Report the maintenance results and apply for planned maintenance.
Security personnel: luggage delivery, emergency report and assistance services.
Financial personnel: check cash management and track accounts receivable. Check and find out the cause of the error.
? Night trial report, business payment and voucher.
Restaurant service: report accounting expenses, room rent forecast and breakfast demand.
The front desk acts as an information exchange center.
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