Traditional Culture Encyclopedia - Hotel reservation - I am the front desk of the hotel. A guest booked a room yesterday and paid a deposit, but didn't come. Come and see me today. Should I refund his deposit?
I am the front desk of the hotel. A guest booked a room yesterday and paid a deposit, but didn't come. Come and see me today. Should I refund his deposit?
This situation is very difficult, and the best way is to solve it through consultation. There is a lack of communication between you. If you don't arrive at the appointed time, you should take the initiative to call the front desk guests and ask about the situation. If the guest explicitly says that he is coming to stay, then tell him explicitly. If it doesn't arrive, it will be charged for one night. When you receive the deposit, you may write "deposit" instead of "down payment", so it is difficult to handle it. Let's negotiate. Of course, the hotel kept the room and fulfilled certain obligations. Although there are defects, it is unfair to return all the deposits.
- Related articles
- What's the telephone number of Yang Kang Town Marketing Center of Nanjing Tangshan Hot Spring?
- What are the characteristics of the New Year¡¯s Eve dinner in Wuhan, Hubei?
- When is the best time to go to Lishan?
- How many stars does Vienna International Hotel Haikou have?
- Do lelabo's hotel supplies taste the same as perfume?
- The nearest expressway from Kaili to Xiaochang.
- How many kilometers is Beibei Wright Hotel from Chongqing Yuelai Convention and Exhibition Center?
- The room attendant is too tired. Should you persist?
- How far is Yuntaihui Courtyard Restaurant from Lincang Hotel in Kunming?
- How far is it from Zhangbagou in Xi 'an to Xigaoxin No.4 Road?