How to punish the front desk for not taking orders seriously, and Ctrip will not accept the house?

1. First of all, the hotel and Ctrip should sign a cooperation agreement, which will stipulate the rights and responsibilities of both parties, including how to deal with similar problems and disputes. According to the cooperation agreement with Ctrip and relevant regulations, the hotel can propose a solution and pass it through consultation.

2. Secondly, if the agreement between the hotel and Ctrip does not clearly stipulate how to deal with this situation, you can refer to relevant laws and regulations and industry practices to formulate solutions.

3. Finally, if Ctrip's system problems lead to the booking error, Ctrip needs to bear the corresponding responsibilities, including compensating the guests and apologizing to the hotel, and bearing the extra expenses arising therefrom.