What is the duty of the switchboard foreman in a five-star hotel?

Responsibilities of the switchboard foreman:

1, fully grasp the latest service facilities, service items and operation of the hotel, and inform employees of relevant service information, so as to better inform.

Guests sell hotels.

2. Check the implementation of the operator's working procedures and disciplines, and urge the department personnel to answer the phone in a timely, polite and accurate manner.

3. Ensure efficient and accurate wake-up and information service for guests.

4. Be responsible for the coordination and communication with local telecom departments and exchange maintenance personnel to ensure the normal operation of the hotel telephone system.

5. Buy new movies regularly and quantitatively, and ensure the quality and content of DVD are healthy, so that the hotel can play them to the guests.

6. Change the telephone guide in the hotel regularly.

7. Ensure that every employee can remember the emergency procedures and ensure that all telephone systems can operate normally.

8. Educate the operator in charge to take good care of the equipment, contact the maintenance personnel regularly, check the operation of the switch and related equipment, and maintain it regularly and make records.

9. Be responsible for organizing and training to improve the professional skills of operators and establish good professional ethics for guests.

10, hold regular meetings to exchange ideas and information. At the same time, be strict with yourself, work hard, set an example, and lead employees to do their jobs well.

1 1. Have a strong sense of responsibility and can set an example. Act fairly, legally, wisely and reasonably. Have a sense of security and confidentiality.

12, do a good job in monthly shift attendance and arrange employees' vacations reasonably. Evaluate the work of employees every year, and put forward suggestions for rewarding employees to superiors.

And punishment.

13, complete the work summary and cost statistics of the current month on time every month, and make the work plan for the next month.