What does hotel management do?

Hotel administration covers a wide range. To put it simply, all the problems that the general manager cares about belong to the work of the administrative department, and all departments cooperate with each other, each with its own division of labor and responsibilities. There are roughly several departments:

1, Human Resources Department;

2. Office;

3. Logistics department;

4. Quality inspection department;

5. Marketing Department.

Extended data:

Administrative work is chaotic and there are many classifications. The quality inspection department of the hotel can also be set up separately, and some hotels also plan the quality inspection department to the human resources department, which will manage it.

Of course, different hotels have different management modes.

Because I don't know which industry you are in charge of, I won't go into details, but if you want to do these four aspects well, you need to have certain work experience, certain cultural level, certain management level and excellent leap-forward thinking ability. Perhaps the personnel and training can be done well, but it will take a lot of effort to combine administration with quality inspection.

At the same time, the administrative department also needs to have certain organization and coordination ability, official document writing ability, and some standing skills, such as PS, PPT production and so on. These skills, no matter which specific job in the administrative department, are needed.

Main responsibilities:

1, presiding over the overall work and training of administrative personnel. Carry out the principles and policies promulgated by the general manager, and be directly responsible for the management of personnel, training, logistics and safety of the hotel;

2. Divide the daily work of the department, organize, inspect and supervise all the staff of the department to carry out the daily work plan and management. Train, assess, reward and punish employees in this department, arouse their enthusiasm, and strive to improve work efficiency and work level;

3. Attend the regular meeting and early meeting of department managers held by the hotel, report the work of the department, preside over the department meeting, and convey and implement the relevant instructions of the general manager;

4. Deal with the employees who violate the employee handbook and hotel management system, and reward the employees who have contributed;

5. Assist hotel departments to formulate and revise job responsibilities and operating procedures;

6, presided over the hotel staff salary and welfare system, submitted to the general manager for approval.

7. Listen to employees' opinions extensively, investigate employees' complaints about personnel, training, logistics and safety, and submit investigation reports and handling opinions to the general manager;

8. Care about employees' lives and do a good job of condolence for employees' illness and death;

9. Formulate relevant confidentiality work system and supervise the implementation of this department's employees;

10, coordinating the relationship with other departments;

1 1, receiving visitors;

12, review the reports, instructions and statements sent by each team; Check the appointment, removal, transfer and salary adjustment of employees (below the manager) in the hotel department and submit the inspection report to the general manager;

References:

Baidu encyclopedia-hotel management