How does the hotel room supervisor work?

Overview of the job responsibilities of the housekeeping supervisor: The floor supervisor is mainly responsible for arranging, inspecting and supervising the floor attendant to complete the room cleaning task according to the standards and procedures. For the guest 1, the floor supervisor is directly responsible to the Hakka department manager, and his subordinates include the floor foreman, clerk and floor attendant. People provide quality services and do a good job in maintaining guest room equipment to ensure the safety of operating electrical appliances and floors. Job requirements: 1, ability a) knowledge of hotel room management. B) Be familiar with the use of cleaning supplies and room supplies and the performance of the machine. C) Ability to assign work, supervise employees' business training and evaluate employees' work. D) Ability to contact and coordinate with other departments. E) Abide by the hotel's policies and guidelines, and be able to handle guest complaints flexibly. 2. Experience: a) Familiar with the business process of room cleaning and provide various room services. B) Master the knowledge of room cleaning and maintenance, room management and service procedures. C) Be familiar with the rules and regulations of this hotel and the management norms of this department. 3. Ethics; A) Maintain the reputation or interests of hotels and departments. Do not use any language or behavior to directly or indirectly defame the hotel and department, and damage the reputation or interests of the hotel and department. B) Without permission, the system shall not be modified. The principles, laws, regulations, policies and systems of hotels and departments shall not be altered or distorted. C) It is strictly forbidden to disclose confidential information, and it is not allowed to use, copy or copy or disclose confidential information of stores and groups in any form without permission, including software programs, operation manuals and all other operational information provided by hotels and departments. Description of each job: 1. Timely convey the instructions of housekeeping department and arrange, arrange and implement them. 2. Arrange and assign employees' duty and vacation, assign specific tasks to subordinates, check and supervise whether employees' actual operations meet the standards, and ensure service efficiency and quality. 3. Prepare for the arrival of special group VIPs and welcome important VIPs. 4. Check the VIP room every day, spot check guest rooms and vacant rooms, check the public * * * area and logistics place on the guest room floor, and ensure that the room layout, service and cleanliness meet the standards. 5. Be responsible for keeping and monitoring the use and storage of floor linen and supplies. 6. Maintain the normal operation of various facilities and equipment, and check and track the maintenance progress. 7, according to the department cleaning plan regularly arrange room cleaning. 8. Conduct regular on-the-job training to evaluate employee performance. 9. Fill in the log of each shift and follow up the work completion at the end of the office. 10, complete other tasks assigned by the boss.