Urgent! ! How to become an engineering employee (about hotels)

Talking about how the engineering department actively serves, I first thank the hotel leaders for their trust and reuse: I also know that my responsibility is very heavy. Since taking office, with the care and help of leaders and colleagues at all levels, all aspects have been greatly improved. During my work in the hotel engineering department, I experienced too many surprises and inevitability, but as a member of Tiancheng Hotel, my only mission is to obey. Too many words can't compare with actions. Only action can prove my persistence and loyalty to the hotel. A great man once said, "People don't win at the starting point in their lives, but they must win at the turning point." In the post of project manager, I learned a lot, broadened my knowledge and improved my business skills. First, although the work of the engineering department is a second-line department, it does not directly face the guests and serve them, but there is still a lot of work in face-to-face communication with the guests at work. Guests need urgent maintenance or minor repairs after check-in. Engineers receive maintenance requests and arrive at the site within five minutes. Our speed is our enthusiasm. An excellent engineering maintenance personnel is not only his maintenance technology and excellent technology, but also his initiative and courtesy in serving customers. When you accidentally disturb other guests, you should take the initiative to apologize to them. In case of emergency maintenance, the guest's consent should be obtained first. Second, the service skills of the engineering department are consistent. When guests come to this hotel again, it must be something that attracts them. As a hotel, they should always keep the facilities and equipment of the hotel running normally and effectively. Without maintenance equipment, change the environment and change the equipment that can't work normally, Dujiangyan City will let the guests go forever. In order to maintain consistency, it is necessary to standardize preventive maintenance and maintenance of equipment. Only when the equipment gives full play to its best function can the guests have no complaints. As an excellent engineering maintenance personnel, we must always master and skillfully use new technologies. If the service is poor, or a small piece of the guest cannot be maintained, it will leave a bad impression on the guest. If the guest's password box can't be opened, ask the room service center for help and inform the engineering department. My maintenance staff can also get to the scene quickly, but they don't know how to open it and can't figure out the corresponding method. Although it is not the fault of the engineer, all these will affect the mood of the guests. Of course, consistent service can leave a good impression on the guests, and at the same time, due to the good reputation of the guests, it will also bring more tourists to the hotel. Third, study hard. Constantly updating technology requires constant familiarity and understanding of technology. An excellent engineer should be versatile and constantly learn knowledge. When guests come to the hotel, they are not familiar with the hotel environment and equipment and need to know through the waiter. You can fully understand the common sense of the hotel's equipment use, surrounding environment and geographical location, and then you can introduce the use function of the equipment to the guests. For example, the air conditioning in the hotel is constant temperature, and some guests don't understand it very well, so they need to pass this related. Of course, the waiter should inform the guests of these regulations at the first time and suggest how to use them so as not to affect the mood of the guests. This is a small active service point. Only in this way can engineers give full play to advanced technology and better serve the guests. Fourthly, according to the customer service quality problems in the hotel quality work report, although the engineering department is a second-line department, there are also problems. According to the actual situation, this department puts forward the theme of "enthusiasm, initiative and smile" based on self-improvement, and makes the following training plan: 1. Love your job, be serious and responsible for your work, study hard for technology, and establish a dedicated service to customers. 2. Have the service concept of customer first and smile politely. 3. After receiving the maintenance order, the general maintenance project will send maintenance personnel to the site within 5 minutes (when the customer site and the business site need to negotiate the maintenance project according to the specified time period, the limit of arriving at the site within 10 minutes remains unchanged, and the project that is not completed on time after inspection will be reported to the engineering supervisor). When the guest's equipment is being repaired, the waiter will accompany the maintenance. After the personnel enter the room for maintenance, both parties check and sign. If the guest has a "Do Not Disturb" sign, they should ask the guest's permission to repair it so as not to disturb the guest. Maintenance personnel should take measures such as bedding cloth when carrying out maintenance, and try to keep the work site clean and hygienic. 5. Frequent patrol inspection and timely maintenance when faults are found, which is the key to active service. We must advocate the principle of giving priority to preventive inspection and maintenance, supplemented by maintenance. 6. Customer satisfaction is the ultimate goal of customer service in engineering department. In short, in order to ensure the normal operation of hotel power, the engineering department should further strengthen the management of equipment maintenance and operation, and strengthen planned inspection and maintenance. Fifth, we must look at the work service process, strengthen initiative and coordination, and coordinate the relationship with various departments, especially the timeliness and effectiveness of the work between the front desk and the background, as well as the team, superiors and subordinates. Don't push the Japanese, do more. Engineers must enhance aesthetic and aesthetic awareness, learn and master new star standards, and create a harmonious and beautiful new environment for the hotel. 6. No matter how big or small, we will do our best. We also believe that there is no best, only better. As long as we constantly put pressure on ourselves, find the stimulation of our work, be passionate about our career, our work, our hotel, our customers and our society, a harmonious and comfortable brand hotel will surely become our home and make our customers feel at home. Comrades, work together!