On the seamless connection of hotel guest service

◇ Careful observation includes observing information such as vehicles, gender, age, clothes and personal belongings. , so as to infer whether the guest is a local or a foreigner, a business guest or a government official, just got off the plane or just got off the train, and so on.

◆ 2. Timely service

◇ Timely service is to provide high-quality services to guests in a timely and appropriate manner, so that guests can feel and recognize their services.

The doorman should do the following:

Always stand at your post in a standard posture.

Carefully observe the guests who are about to pass through the gate in their field of vision.

When the guest is within 5 meters from the sliding door, smile and pay attention to the guest with eyes.

When the guest is away from the sliding door 1.5m, open the door quickly with standard actions.

When the guests pass by the service staff, they smile and nod and greet the guests with appropriate language.

◆ 3. There is a voice to tell others.

A product becomes a finished product from raw material processing to production. Whether it is really qualified or not requires the last level-quality inspection. The doorman's job is to greet the guests, and how to greet them after greeting them is the measure to determine whether the service is complete or not. Only when the guests leave the hotel and pass through the gate can they say goodbye to the guests happily and let them feel the warmth of service. This service is standard and qualified.