Why did the tour guide say, "Our tour fare is very cheap, just a shopping group."

"Although we know it's a shopping group, we can't force tourists to shop." On February 7th, Mr. Chen (not his real name) from Hainan said that he had signed up for a tour group of 298 yuan for six days and five nights in Guilin and Beihai, Guangxi. When he signed up, he didn't mention that there was a minimum consumption standard, but when he was in Guilin, the tour guide said that everyone had to spend all the 4 yuan, otherwise he wouldn't be given a room card, and there was a conflict with the tourists in the group on the evening of January 28th. On the 7th, Ms. Huang, the tour guide of the tour group, said that she never forced tourists to spend money, nor did she give her room card that day. Because the tour fee was too low, the other two only spent 1 yuan, and they wanted to communicate with each other to spend some money properly. After misunderstanding, the two sides had a dispute. At present, the tourism department of Guilin has been involved and the incident is being verified and processed.

The netizen said that "if the consumption is not up to standard, the room card will not be given"

On February 6, a netizen said that he was forced to shop when he joined a tour group in Guangxi, and the video of not giving the room card up to the consumption standard attracted attention.

The video shows that an old man had an argument with the tour guide at the front desk of the hotel. The old man said that the other party was forced to shop and was violent. The woman said that only two people spent 1 yuan, "eat, live and drink for free and get 6 yuan back."

Jimu news reporter learned that the video was shot at the front desk of a hotel in Guilin, Guangxi. The woman was a local tour guide in Guilin, and two old people were tourists, who took part in a tour group from Hainan to Guilin and Beihai.

There is an argument between the tour guide and the tourists at the front desk of the hotel (video screenshot)

On February 7th, the photographer Mr. Chen told Jimu journalist that he lives in Hainan and is also a tourist of the tour group. On January 24, he saw the introduction of the tour group in a local tourist group. "It is said that the registration fee for 1 yuan is 298 yuan, and everyone will return to 6 yuan after the trip." Mr. Chen said that when the tour fee was so cheap, he knew it was a shopping group, but his wife was very excited, so he signed up with her and set off from Hainan on January 26.

Jimu journalists can see from the itinerary provided by Mr. Chen that the trip lasted for 6 days and 5 nights, and they gathered from Hainan to visit Guilin and Beihai. 298 yuan was a necessary expense, and scenic spots such as Lijiang River and Jinshuiyan were arranged on the way, as well as dozens of shopping spots such as kitchen ware exhibition hall and latex experience hall.

The itinerary of the tour group (photo courtesy of the interviewee)

"At first, the minimum consumption was not mentioned. Later, the tour guide surnamed Huang said that everyone must spend 4 yuan every day, otherwise they would not be given a room card." Mr. Chen said that at 1 o'clock on the evening of January 28, at that time, two elderly tourists spent less and did not meet the standards that the tour guide said in the car. At night, the tour guide had a quarrel when communicating with them.

"The two old people continued to travel with the group the next day, and then they went shopping and bought a lot of things, and they didn't have to meet in advance." Mr. Chen said that four-fifths of his trip was at the shopping spot every day. He spent about 2 yuan on shopping, and finally he did return to 6 yuan. "Many people in the group bought things, including combs made of silver, bedding, air fryer, etc., and many people spent 1, yuan on shopping."

The tour guide denies compulsory consumption

"As a tour guide, it is impossible for me to tell tourists the minimum consumption of 4 yuan every day." On February 7, Ms. Huang, the tour guide, told the journalist that the group fee was very cheap, and everyone knew it was a shopping group. "It's right to spend some money shopping in the right place."

Ms. Huang said that the couple who argued with her at that time spent all their money in 1 yuan, including the tourists who filmed the video, only spent less than 4 yuan. "At that time, I just wanted to communicate with them when I allocated the room card, hoping that tourists could buy some tomorrow. However, the old man's personality is very anxious. When he saw that others had taken the room card, he thought that I would not give him the room card, so he argued with me. "

"In the shopping store, I have never asked tourists to make a compulsory consumption." Ms. Huang said that the room card would definitely be given, and the video was not complete at that time. "I didn't take it when I persuaded the tourists in front, but I didn't take it when I gave the room card to the elderly couple to go upstairs to sleep. It was just when I was arguing with the tourists."

Ms. Huang said that although the two old people who quarreled with her were emotional at that time, they bought something from 2 yuan the next day. She also apologized to them. The two sides have already shaken hands and the tourism department has been involved in the investigation. "Now I especially regret that I didn't control my words and emotions at that time."

On February 7th, the staff of Guilin Municipal Bureau of Culture, Radio, Film and Tourism said that they have paid attention to relevant public opinions and are now verifying and handling them.