How to call the front desk with the hotel landline?

How to call the front desk with the hotel landline?

The landline in the hotel room usually only provides dial-up calls between the landline in the hotel.

For example, the number can be a preset three to six digits. If necessary, just dial the number of other rooms and you can talk to each other. If necessary, you can also call the front desk, and there is no extra charge for such calls.

If you want to make an outside call, you need to call the front desk of the hotel at this time, and the number will be marked on the phone, and then ask the front desk for permission. There is a corresponding charge for such calls.

How to calculate the standard of answering the phone at the front desk of the hotel?

To answer the phone within three times, you must use the standard reply language: "Hello, XX Hotel".

After the caller gives the transfer number, he politely says "please wait" and transfers it immediately.

If the transfer phone is busy or nobody answers, please say, "Hello, sir/madam, the number you dialed is busy or nobody answers, please redial later".

If the other party requests to transfer others, please transfer them immediately.

If the connection is not smooth, please reply: "Sorry to keep you waiting, I am transferring you".

Keep a pen and paper by the phone, take the initiative to provide message service, and be ready to record guests' requirements at any time to help solve problems. In particular, carefully record the names, telephone numbers, time, place, reasons and other important matters of the guests, and convey them to relevant departments and responsible persons in time.

When answering complaints, we should pay more attention to the use of polite language, actively help customers solve difficulties and problems, and have a positive and kind attitude. Pass the customer's opinions to relevant departments and responsible persons in time or take the initiative to leave the customer's telephone number to help contact and actively find ways to solve the problem.

If the other party has the wrong number, or doesn't know who to call, explain politely and enthusiastically and transfer the relevant personnel to the other party.