Where is the guarantee money? ?

Qunar.com deposit is a kind of guarantee to prevent customers from defaulting and not checking in on time.

1.Qunar.com Guaranteed payment means that under some special circumstances, the hotel needs the user to guarantee when submitting the order in order to ensure that the user can definitely arrive at the store. Qunar. com The cardholder is frozen according to the check-in time and scheduled time, and the amount is used as the deposit or the withholding amount as the guarantee.

2. In the pay-as-you-go order, because the user pays the room rate at the front desk of the hotel, when the hotel submits the order, in order to ensure that the user can definitely arrive at the store under some special circumstances, the user needs to guarantee.

3. Freeze guarantee: freeze the credit line (credit card) or deposit amount (debit card) in the cardholder's bank card as a deposit (the guarantee amount is frozen and will not be deducted), and the frozen amount is consistent with the guarantee amount of the order.

Extended data:

Where to go from the bottom? Online platforms are full of chaos: paying the full amount of reservations but almost nowhere to live? What about the promise?

1. Because he booked a room online where to go. Com, Mr. Zhang had an unhappy Spring Festival on 20 18. To this end, he complained about safeguarding rights for 7 months and has not received a satisfactory answer so far. Mr. Zhang said that this matter had to start with this year's 1. He lives in Chongqing and plans to take his family to Macao for the New Year. In order to ensure a smooth trip, he booked a hotel through Qunar. Come early.

2.65438+1October 25th, Mr. Zhang booked "Sheraton Macau Sands Center Hotel" for three nights and two rooms from February 16 to February 19. He told reporters where to go when booking. The hotel order is "non-cancellable". When booking, not only must you pay the full room rate, but once you place an order, you can't cancel it.

3.Qunar.com's order shows that Mr. Zhang made a successful reservation that day. In other words, Mr. Zhang has paid all the accommodation fees of Qunar.com Macau Hotel 20 days in advance. However, on February 16, the first day he and his family stayed in the Macau Hotel, an accident happened. There is no information about my stay at the front desk of the hotel. The hotel told Mr. Zhang that he needed a 9-digit order number.

4. That night, Qunar.com asked Mr. Zhang to add a WeChat called "A Bao's Travel Notes". The other party told him first: "Stay in the front desk room of the hotel tonight. Send a room card tomorrow and explain that the so-called "front desk room" means "check in at the front desk". Later, Mr. Zhang replied: "The hotel front desk said there was no order. "About 40 minutes later, the other party replied again:" OK, go ahead ".

5. However, a few minutes later, Mr. Zhang replied: "The front desk said it was still not available, and the hotel said it needed nine order numbers." Finally, the person in charge of contacting the room asked Mr. Zhang to give the phone to the hotel staff. They communicated back and forth four or five times before Mr. Zhang checked in. It was already past ten o'clock in the evening. At about 1 1 that night, Mr. Zhang, who had just checked in, received a WeChat from the other party: "You need to check out tomorrow."

6. Shen Haien, Secretary-General of Beijing Tourism Law Committee: It is an international practice to check in at a hotel with my ID card. Sending room cards to Qunar.com will bring great security risks to both residents and registrants.

7. If the occupant causes property damage to the hotel in the room, and his consumption is borne by the occupant. The registrant can apply for another room card at any time, and he can enter the room at any time, which has great hidden dangers to the personal and property safety of the occupants.

References:

Qunar. com Notes on guarantee

References:

People's Network-Where is the bottom going? Platform confusion: paid the full amount of the reservation but almost no place to live. Agreed.