How to compensate for the hotel oversold?

Consumers who buy goods through online trading platforms can claim compensation from sellers or operators when their rights and interests are infringed.

Consumers who buy goods through online trading platforms can claim compensation from sellers or operators when their rights and interests are infringed. If the online shopping platform cannot provide the seller's real name, address and effective contact information, then consumers can ask the platform provider to pay in advance. After the platform compensates according to law, it can also recover from the seller or service provider. Consumers can prove that "the online trading platform provider knows or should know that the seller infringes on the legitimate rights and interests of consumers and fails to take necessary measures", and may also require the online trading platform provider to bear joint and several liabilities.

What responsibilities should operators bear for fraud?

An operator who commits fraud shall bear the following legal responsibilities:

1, administrative responsibility. The administrative department for industry and commerce or other relevant administrative departments shall order it to make corrections, and may impose a single punishment or a warning and confiscate the illegal income according to the circumstances;

And impose a fine of 1 times or more 10 times or less, and impose a fine of 500,000 yuan or less if there is no illegal income; If the circumstances are serious, it shall be ordered to suspend business for rectification and revoke its business license.

2. Civil liability. Increase the compensation for the losses suffered by consumers according to their requirements, and the amount of increase in compensation is three times the price of goods purchased or the cost of receiving services by consumers; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan.

I hope the above content can help you. Please consult a professional lawyer if you have any other questions.

Legal basis: Article 48 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, if an operator provides goods or services under any of the following circumstances, he shall bear civil liability in accordance with the provisions of other relevant laws and regulations, except as otherwise provided in this Law:

(a) The goods or services are defective;

(two) the goods do not have the performance that the goods should have and are not explained at the time of sale;

(three) does not meet the commodity standards indicated on the commodity or its packaging;

(four) does not meet the quality conditions indicated by commodity descriptions, physical samples, etc.;

(five) the production of goods explicitly eliminated by the state or the sale of invalid or deteriorated goods;

(six) the number of goods sold is insufficient;

(seven) the service content and fees are in violation of the agreement;

(8) Deliberately delaying or unreasonably refusing consumers' requests for repair, rework, replacement, return of goods, replenishment of commodity quantity, refund of payment for goods and service fees or compensation for losses;

(nine) other circumstances that harm the rights and interests of consumers as stipulated by laws and regulations.

Business operators who fail to fulfill their obligations to protect consumers' safety and cause damage to consumers shall bear tort liability.