Looking for hotel English

1. Room Reservations

2. At the Entrance

3. At the Reception Desk 1

4. At the Reception Desk 2

5. The Bellman

6. At the Information Desk 1

7. At the Information Desk 2

8. Housekeeping

9. Laundry Service

10. Settling complaints

11. Maintenance maintenance service

12. At the Barbers in barber shops and beauty salons

13. Wake-up Call Service wake-up service

14. Checking Out Checkout

Welcome and greetings:

1) good morning (afternoon, evening), sir (madam).

Morning (afternoon, evening) ) OK, sir (Mrs.).

2) how do you do? Hello! (First meeting)

how do you do? Hello!

glad to meet you. Glad to meet you.

3) how are you? How are you?

fine, thanks. and you? Okay, thank you. What about you?

4) welcome to our hotel (restaurant, shop). Welcome to our hotel (restaurant, shop).

5) wish you a most pleasant stay in our hotel. I wish you a pleasant stay in our hotel.

6) i hope you will enjoy your stay with us. I hope you will enjoy your stay with us.

7) (When guests first enter the hotel)

i hope you are enjoying your stay with us.

I hope you have a pleasant stay in our hotel.

(During the guest’s stay in the hotel)

i hope you have enjoyed your stay with us.

I hope you have a pleasant stay in our hotel.

(When guests leave the hotel)

have a good time! I wish you a happy stay!

Telephone terms:

8) imedp hotel, front desk. . edp Alliance Hotel, front desk. Who are you looking for?

can i help you?

9) sorry, i’ve dialed the wrong number. Sorry, I’ve dialed the wrong number.

10) may i speak to your general manager? May i speak to your general manager?

speaking. I am.

11) sorry. he is not in at the moment. Sorry, he is not in at the moment.

would you like to leave a message? Would you like to leave a message?

12) pardon? Sorry, could you please say it again?

i beg your pardon? Sorry, could you please say it again?

Congratulations:

13) congratulations! Congratulations!

14) happy birthday! Happy birthday!

15) happy new year! Happy New Year!

16) merry christmas! Merry Christmas!

17) have a nice holiday! Happy holidays!

18) wish you every success! I wish you success!

Words of thanks and approval:

19) thank you (very much). Thank you (very much).

20) you are welcome. You’re welcome.

not at all. You're welcome.

21) it’s my pleasure. It’s my pleasure to serve you.

22) i am at your service. I am happy to serve you.

23) thank you for staying in our hotel.

Thank you for staying in our hotel.

Apology:

24) i’m sorry. I’m sorry.

25) excuse me. Sorry.

26) i’m sorry. it’s my fault. Sorry, that’s my fault.

27) sorry to have kept you waiting. Sorry, I have kept you waiting.

28) sorry to interrupt you. Sorry to interrupt you.

29) i’m sorry about this. Sorry about this.

30) i apologize for this.

31) That’s all right . It doesn’t matter.

32) let’s forget it. Forget it.

Inquiry:

33) can(may) i help you? What can I help you with?

yes, please. Okay.

34) what can i do for you? What can I do for you?

35) is there anything i can do for you? Is there anything I can do for you?

36) just a moment, please. Please wait a moment.

Commonly spoken English at hotel front desk checkout

1. Would you like to check out?

2. Sorry to have kept you waiting, This is your bill please.

3. Can I have your name and room number please?

4. What kind of credit cards have you god?

5. As a hotel policy, We accept the following cried cards.

6. Do you need receipt or bill?

7. Just a moment please. I'll write out receipt for you.

8. I'll send a bellmen up to get your luggage.

9. How would you like to pay in cash or by credit card?

10 , This is your bill, please check it and sign here.

11. Here is your change and receipt.

12. May I have a print of your card, please?

13. Did you take anything from the mini-bar this morning?

14. Have you used any hotel services since breakfast?

15. Today's exchange rate is 8.19 yuan RMB for one us doller.

16. What kind of currency do you want to change.

17. How much would you like to change.

18. The rates of exchange are on the board there.

19. The rate of your room, will be paid by your host.

20. Very sorry, As hotel policy, If you want to extend your stay in our hotel, you'll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, you'll have to pay the full day rate.