How do hotel waiters sell drinks?

The gentle guidance and promotion of waiters can increase the turnover of hotels. Sales promotion is artistic, and we should use suggestions to promote sales. There is a big difference between reasonable promotion and blind promotion. The latter will make guests bored, feel cheated, and even think that you are eager to get rid of something unrealistic or unworthy of the name. In addition, waiters should not rely on their own preferences and prejudices to influence customers' consumption mood. What you don't like may be what the guests are willing to accept. Don't be dissatisfied with any food or drink ordered by the guests. 1. When introducing drinks, you can recommend high-priced drinks first, and then low-priced drinks. Men can recommend foreign wine, red wine or beer, and women can recommend feed and ice cream. Depending on the room and the type of guest. A, observe the guest's reaction, if the guest's reaction is clear, ask the number of drinks, if the guest is hesitant, take the initiative to guide the guest and help the guest make up his mind; B, don't ignore the female guests, and introduce them enthusiastically and actively; Repeat the drinks ordered by the guests to avoid mistakes. Sir/madam, you ordered brandy and yogurt, didn't you? Just a moment, please. I'm glad to bring brandy and yogurt. "D. After the drinks are confirmed, it is necessary to further promote sales and introduce some special snacks. The tone is polite: "XX tastes good and is a new feature here. Do you want to try? " "Sir/miss, would you like some snacks to try? "3. This is also a good opportunity for customers to promote sales during meals. At this time, we should pay more attention to timely and moderate promotion, otherwise it will be self-defeating. Based on years of experience in sales promotion, I have summarized the following points: a, always do a good job in table hygiene, take away empty wine bottles and cups in time, and don't wait until the drinks are finished. When there is not much wine left, you can ask the guest again: "sir/madam, do you need another bottle of XX wine or some bottles of beer?" "B, pay attention to whether the female customer finished the drink. If it is almost finished, a second promotion will be implemented. C. Special recommendations should be made for special guests, such as coconut milk, fresh milk and ice cream for female friends. ; Guests who are drunk or drunk can recommend ginseng tea, lemon honey and hot milk; If you have a cold, you can recommend cola ginger soup. 4. Pay attention to the coordination of body language when selling. When talking with guests, look at each other to show respect; Tilt your upper body slightly, and speak as close to the guests as possible, not too far away. When the guests speak, they nod their heads at any time to show that they can hear clearly. If you don't hear clearly, say, "I'm sorry, please say it again." "5. Sales promotion also needs" basic skills ". Paying more attention to customers and accumulating experience will greatly improve the promotion effect. A, memorize the guest's name and his hobbies, so as to facilitate sales promotion and increase confidence when you come back later. B be familiar with drinks and drinks, and know the quality and taste of the foods and drinks being promoted. D, constantly pour wine for the guests. F, according to different types of guests to carry out various forms of promotional activities, roughly divided into: family type, friend chat type, birthday celebration type, business entertainment type, guest type, company meeting type, couple dating type.