Can I claim compensation if the hotel is not clean?

If the hotel is not clean, you can claim compensation.

In this case, consumers can ask the hotel to clean again, or change rooms, or complain directly, or report to the local health bureau and health supervision office.

Hotel check-in process:

1. Generally speaking, when you check into a hotel, you should go to the front desk first, and the staff will ask if you have booked a hotel. If you don't have a reservation, we will recommend a room type to you.

2. After the room type is selected, a deposit is required. You can choose to pay in cash or use a credit card as authorization. Please keep the receipt or authorization.

3. After completing the formalities, the staff will give the room card with the room number written on it, and the customer can open the door according to the room number.

When you check out, you should pay the bill together. Go to the front desk to explain the check-out, and the front desk will inform the housekeeping department to make rounds. If you find things missing, you need to put them on the bill.

5. Then the staff will print the bill. After the customer pays or swipes the card, the excess cash will be refunded. If it is authorized before, the staff will tear up the authorization form in person. Of course, customers can take it back. The invoice needs to be explained, otherwise the front desk staff will not give it.

Matters needing attention when staying in the hotel:

1, pay attention to the surrounding environment and avoid staying in hotels with mixed people, remote environment and serious security risks, so as not to cause various personal injuries;

2. Pay attention to the escape route, and be sure to remember the escape route on the floor to ensure that you can get out safely in an emergency;

3. Pay attention to room inspection. When checking in, carefully check whether the key can open the door of the room, whether there are any problems left in the room and whether there are damaged electrical furniture. At the same time, carefully check whether there is a camera hidden in the dark to prevent privacy from leaking out;

4, pay attention to living habits, after entering the room, open the window to ventilate, keep indoor air circulation, it is best to use your own towel when taking a shower;

5. Pay attention to the check-out time limit. Generally, the hotel will check out before noon 12 the next day. In case of special circumstances, please consult with the hotel.

To sum up, it is recommended to check the surrounding environment immediately when staying in the hotel. You can negotiate with the hotel if the hygiene is not clean.

Legal basis:

Article 1 198 of the Civil Code of People's Republic of China (PRC).

Operators, managers or organizers of mass activities in hotels, shopping malls, banks, stations, airports, stadiums, entertainment places and other business places shall bear tort liability if they fail to fulfill their security obligations and cause damage to others.