Who can publish Appendix A, Appendix B, Appendix C and Appendix D of hotel star rating?

(normative appendix)

Facilities, equipment and services scoring table

A. 1 scoring description

A. 1. 1 full mark 6 10 (due to bonus points and coefficient factors, all items may be higher than full mark after scoring).

A.65438+ 0.2 minimum score per star:

70 points a week;

Two stars 120 points;

Three-star 220 points;

Four stars and 330 points;

Five stars and 420 minutes.

A. 1.3 If any item has only one column score, if it does not fully meet the requirements, it will be scored by half; If the project has only one point, no point will be given.

A. 1.4 If any facility or equipment has more than two functions, only the most representative item can be selected for scoring once, and scoring cannot be repeated.

A.2 scoring criteria

See table A. 1 for the scoring standards of facilities, equipment and services.

Appendix b

(normative appendix)

List of facilities and equipment maintenance and cleanliness assessment

B. 1 scoring description

B. 1. 1 star hotels require 90% of one star, 90% of two stars, 92% of three stars, 95% of four stars and 95% of five stars.

B1.2 scoring regulation: in addition to the comprehensive scoring rate, the maintenance and cleanliness of facilities and equipment should also reach the corresponding scoring rate in five parts, such as lobby, guest room, restaurant (bar), kitchen and public toilet. If any of them can't reach the rating rate required by the application star, you can't get the application star.

When the score is B. 1.3, according to the project standard, it is excellent if it is completely achieved, good if it is slightly deficient, medium if it is obviously deficient, and poor if it is seriously deficient.

B.2 scoring criteria

See table B. 1 for the maintenance and cleanliness evaluation of facilities and equipment.

Appendix c

(normative appendix)

Service quality evaluation list

C. 1 scoring description

C. 1. 1 The prescribed rating rates of all star hotels are: 90% for one star, 90% for two stars, 92% for three stars, 95% for four stars and 95% for five stars.

C. 1.2 scoring regulation: besides the comprehensive scoring rate, the evaluation of service quality should also reach the corresponding scoring rate in five parts: gfd, front office service, room service, restaurant (bar) service and conference entertainment service. If any one of them fails to reach the scoring rate specified by the application star, the application star cannot be obtained.

When scoring C. 1.3, according to the project standard, those who have fully achieved it are excellent, those who are slightly deficient are good, those who are obviously deficient are medium, and those who are seriously deficient are poor.

C.2 scoring criteria

See table C. 1 for service quality evaluation.

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