After the outbreak of COVID-19, how to deal with paid foreign group tours?

Affected by the novel coronavirus epidemic, the General Office of the Ministry of Culture and Tourism of China issued a document on June 24, 65438/KLOC-0, demanding that from now on, the national travel agencies and online travel enterprises suspend their business of group tours and? Air ticket+hotel? Products. Under the guidance of policies, recently, online travel platforms such as Ctrip, Tongcheng and Qunar have further expanded the cancellation scope of air tickets, hotels and other orders during COVID-19, and consumers can cancel without loss.

In terms of air tickets, Ctrip said that all domestic and foreign airlines except some airlines have supported online self-service free refund, and Ctrip has urgently set the refund fee for these routes to? 0? . Overseas airlines are also gradually introducing policies. At present, more than 20 airlines, including Singapore Airlines, Asiana Airlines and Korean Air, have issued safeguard policies at different times and in different regions. Ctrip is fully following up and inputting the special refund policy into the self-service operating system. For example, if the user submits the ticket by himself, it shows the refund fee, right? 0? It is recommended to wait patiently for the continuous update of airline policies. ?

For orders (including online stores and stores) booked before 09:00 on October 23rd of 65438+/kloc-0, if the departure date of 65438+is not cancelled during the period from October 27th to February 29th of/kloc-0, the cancellation application shall be made as follows:

Products such as group tours, free tours, customized tours, study tours and scenic wines in China, Hong Kong, Macao and Taiwan will be cancelled free of charge and fully refunded; Outbound tours and group tours (including semi-self-help tours and private tours) are fully refunded except for the visa fees (check-in+check-out) and the effective insurance fees that can be settled; Outbound free travel and cruise tourism products will try their best to recover losses for customers according to the policies of airlines, hotels, cruise companies and other resource parties.

Users who have been diagnosed with novel coronavirus and their relatives can provide hospital certificates, and all products on the platform can be cancelled free of charge. In addition, more than ten domestic online travel service providers, such as Mawei Travel, Donkey Mom Travel and CYTS Travel, jointly launched an initiative to overseas travel merchants, calling on overseas merchants to assist all platforms to provide protection mechanisms for China tourists during the epidemic and make every effort to reduce the loss of tourists.