Seven-day hotel front desk workflow

First of all, welcome the guests

When guests enter the hall, two meters away from the main table, they should look at the guests, smile at them and say hello.

Second, confirm whether the guest has made a reservation.

1. If the guest has reserved a room, please wait a moment and check the reservation according to the name or company used by the guest when making the reservation.

If the guest has a room without reservation, he should introduce the type, price and location of the room that can be rented. Wait for the guests to choose and answer their questions. If there is no room available, you should apologize to the guest, introduce the situation of the nearby hotel to the guest and ask if you need help. We can help them contact.

3. If the guest just asks, but doesn't check in, be patient to answer the guest's questions and welcome the guest.

Third, check-in registration

1. Take the top of the registration form.

2. Verify whether the witness cards are consistent, and scan and save the certificate.

3. Check whether the accommodation registration form is complete. If there are any missing items or ambiguities, you should ask or fill in according to the certificate. If the guest has no valuables to deposit, please sign in the lower right corner of the registration form. And write down the license plate number.

4. Confirm the payment method.

5. Give the certificate and room card to the guest together, and remind the guest of the approximate location of the first room.

6. Inform the guest room center and the general computer room, and input the check-in information into the computer.

Extended data:

Precautions:

1. When you check in, you should explain the room rate clearly, especially the special price in the morning, the punching rate and the subsequent room rate.

2. Membership cards and VIP cards are generally valid at the time of check-in, otherwise they are invalid.

3. Write the names of several people in the registration form for opening the door. When you check in, you should ask the guests how many days they will stay, so that you can swipe your room card for a few days and collect a deposit for a few days. At the same time, the time on the computer should be consistent with this to facilitate the floor. Stick to the last name.

4. The deposit slip of the guests living together should be written separately, and the registration form should also be written separately.

5, should take the initiative to ask whether the guest should keep a secret, telephone to ask whether the guest wants to transfer, don't tell the room number.

6. Guests with birthdays or VIPs should inform the housekeeping department in time.