Traditional Culture Encyclopedia - Hotel reservation - How to write the employee handbook?

How to write the employee handbook?

The essential contents of employee handbook generally include: enterprise introduction, enterprise culture, organizational structure, human resources system, employee code of conduct, post responsibilities, etc. The framework system of employee handbook is generally as follows: 1. Foreword, including 1, company profile (general manager's speech, enterprise introduction, enterprise development process, corporate vision); 2. Corporate culture (corporate spirit, corporate purpose, corporate philosophy); 3. Organizational structure (organizational structure, function distribution, department introduction); Second, the body part, including 1, employee's daily behavior norms (work standards, behavior norms, etiquette norms); 2, enterprise system (human resources system, administrative management system, financial system); 3. Job responsibilities (departmental responsibilities, key job descriptions, various work processes); Third, supplementary provisions, including 1 and instructions (instructions for use, storage requirements and modification procedures); 2. The effectiveness of the manual (formulation basis, binding effectiveness and objection handling); 3. Employee sign-in (employee comments, receipts).

The main structure and contents of the Employee Handbook are basically the above contents, but the main contents should be compiled according to the actual situation of enterprises or industries in different industries. For example, real estate enterprises should generally increase the knowledge and requirements of real estate development, property management and real estate sales; Supermarket enterprises should generally increase the requirements of store management (sanitary conditions, commodity inspection, in-store environment, promotion management, service supervision, fire safety) and on-site management points (before business, morning, evening and after business) and loss prevention and theft prevention; Hotel enterprises should generally increase the scale introduction, special services, management of body pick-up, confidentiality, tips and gifts, finance, smoking and other regulations; Food production enterprises generally include quality policy, food hygiene requirements and knowledge, occupational taboos and other provisions. In addition, when designing "employee sign-in", the content generally includes "I * * * have received the employee handbook (No.:№ * *) and have read it carefully and fully understood it. I promise that I will strictly abide by the regulations and requirements in the employee handbook, and I also agree that the enterprise has the right to modify the handbook; If the revised part is recognized and known by me, I will strictly abide by it. Otherwise, they are willing to bear the corresponding responsibilities. By * * * (must be signed by myself) "and so on.

In a word, compiling a complete, legal and applicable employee handbook is an important and arduous task in human resource management. A mature employee handbook, which embodies the hard work and wisdom of human resource managers, will surely be included in the history of enterprise development.