Responsibilities of the hotel lobby manager

The lobby manager is the middle-level manager of the hotel or restaurant industry. Entrusted by the general manager, he handles the complaints of the guests about all the equipment, facilities, personnel and services of the hotel and restaurant instead of the general manager, supervises the operation of various departments, coordinates the relationship between various departments, and ensures that the hotel and restaurant provide quality services to customers in a normal order. The main responsibility is to provide services for guests and maintain order in the lobby.

Specific job responsibilities of hotel lobby manager

1, receive and send off guests, and check the reception of important guests. Handle guest complaints and file important complaints.

2. Assist hotel leaders and relevant functional departments to deal with all kinds of hotel emergencies.

3. Answer the guest's inquiries and provide the necessary help and service for the guests.

4, familiar with the characteristics of the guests, take the initiative to solicit the opinions of the guests, and actively coordinate the relationship between the hotel and the guests.

5. Be responsible for signing, keeping, searching and claiming the items left by the guests.

6. Coordinate the relationship between departments.

7. Accept guest reservations, be responsible for the implementation of reservations and notify relevant departments, and manage the reservation information.

8. Supervise the staff to operate according to the standard, provide polite service, and check the work of the front office staff.

9. Assist the cashier at the front desk to deal with guest accounts and claims for hotel property damage.

10, maintain the order of the lobby and the safety of guests, and always keep the lobby quiet, elegant and civilized.

1 1. Fill in the assistant manager's log in the lobby carefully, summarize relevant information regularly, attach opinions and suggestions, and report to the superior or newspaper manager.

12, responsible for managing the sanitation and order around the hotel and the parking lot.