Two or three things you need to know when returning your plane ticket due to illness

Legal analysis: When a passenger requests a refund due to illness, he must provide the following documents to the airline or ticket office to apply for a free refund, and no refund fee is charged:

1) Provide the original diagnosis certificate that the medical institution at or above the county level is not suitable to take the flight during the flight listed in the ticket;

2)/kloc-original or photocopy of the bill for medical expenses above 0/00 yuan.

If the ticket is refunded on behalf of the sick passenger, the information provided shall be refunded together with the original and copy of the ticket and relevant certificates.

Legal basis: Article 820 of the Civil Law of People's Republic of China (PRC), the carrier shall transport passengers according to the time, shift and seat number recorded in the valid ticket. If the carrier delays transportation or has other abnormal transportation conditions, it shall promptly inform and remind passengers, take necessary resettlement measures, and arrange to change other flights or refund tickets according to the requirements of passengers; The carrier shall bear the responsibility for the loss of passengers caused by this, unless it is not attributable to the carrier.