Traditional Culture Encyclopedia - Hotel reservation - What are the dress code and etiquette requirements for nurses?
What are the dress code and etiquette requirements for nurses?
Nurse dress and instrument requirements\x0d\ 1. Nurse dress code and etiquette requirements\x0d\ Since nurse clothing with white as the main tone cannot meet people's visual needs, the work clothes of major hospitals are now in this Basically, light blue, light pink, light green, lavender, light yellow, light beige, etc. have been added, and the styles are constantly being renovated and changed based on the classic styles. These work clothes of different colors and styles do not affect our standardized management, and are more in line with the psychological characteristics of the service recipients. In some cases, they also play a therapeutic role in color language. \x0d\ 2. Nurse uniform is a kind of professional dress\x0d\ The nurse uniforms (ordinary nurse uniforms) designed by the Ministry of Health are mostly dress-style, giving people a pure, light, lively and diligent feeling, and are neat, clean and generous. The principle is to adapt to the body and facilitate various operating techniques. When wearing it, the size should be suitable, with the length of the shirt just above the knees and the length of the sleeves just above the wrist. The waist is adjusted with a belt and is moderately loose. The lower body is usually worn with white long work pants or a white skirt. When wearing work skirts in summer, the skirt hem should not exceed the nurse's uniform. \x0d\1. Collar buttons: \x0d\ The collar buttons of nurses' uniforms are required to be buttoned completely, and the inner collar of their own clothes should not be exposed. If the collar of high-necked nurse uniforms is too tight, you can button it to the second button. When wearing male nurse uniforms, be careful not to wear high collars and dark underwear. \x0d\2. Clothes buttons and cufflinks: \x0d\ All buttons should be buttoned neatly. Any missing buttons should be nailed as soon as possible. Tape pins are not allowed to be used instead. It is forbidden to put tape on nurses' uniforms. Avoid keeping your pockets full. The cufflinks are fastened so that the cuffs of your underwear are not exposed. Dressing like this will leave a good impression of the professional beauty of a nurse. \x0d\3. Special semantics and dress standards of nurse uniforms\x0d\Special nurse uniforms often refer to surgical gowns, isolation gowns, and protective gowns. Their strict dressing procedures are associated with the responsibility for the health of patients and nurses themselves. The clothing expresses rigorous and scientific semantics. .\x0d\Operative gowns and dress standards;\x0d\Applicable to operating room only. It is divided into two parts: surgical gown, pants and surgical coat. Due to the sterility requirements of surgical procedures, surgical gowns should be sterile. Surgical gowns are divided into disposable and non-disposable. Disposable surgical gowns are mostly used by patients with special infections and in emergency situations. It is often incinerated as disposable medical waste after use. Non-disposable surgical gowns can be used after repeated high-pressure sterilization. The surgical cylindrical caps and masks used when wearing surgical gowns are also divided into disposable and non-disposable. Their performance characteristics and postoperative treatment principles are the same as surgical gowns. Tuck your hair tightly into the hat and secure it with a hairnet or hairpin if necessary. It is required that the eyebrows are not covered in the front and the hairline is not exposed in the back. The seam of the hat should be at the back and the edge should be smooth. The mask should be worn tightly all around to create negative pressure when inhaling. \x0d\1. Isolation suits\x0d\ are often used in the care of infectious diseases. It is a mid-length coat with a lace-up back and an open back, with elasticated or striped cuffs. There are strict operating procedures and requirements for putting on and taking off isolation gowns. When wearing an isolation gown, a cylindrical cap must be worn. The hair requirements and mask wearing standards are the same as those for surgical gowns. \x0d\2. Protective clothing\x0d\ is a special isolation suit, mainly used for the care of special infectious diseases that are transmitted through the air and through contact, such as (SARS). This garment is a one-piece, airtight garment that prevents and stops any viruses from passing through. Special medical protective masks, protective glasses, shoe covers, gloves, etc. must be worn during secondary protection. A disposable cylindrical cap should be worn first inside the one-piece cap. Hair requirements and mask wearing standards are the same as those for surgical gowns and isolation gowns. . If it is level three protection, a comprehensive respiratory protector and a protective screen will be worn on top of the level two protection. There are strict procedures and requirements for putting on and taking off protective clothing and supporting protective equipment. .\x0d\3. The swallow hat symbolizes the holiness and nobility of the nursing profession\x0d\ The swallow hat must be white and wrinkle-free. It tells the patient in a silent language that I am a professional nurse who protects the patient's health. When wearing a swallow hat, the sides are slightly tilted and the front and back are appropriate. Generally, the front edge of the hat is 3-5cm away from the hairline. Before wearing the hat, comb your hair neatly so that when you lower your head, the front hair will not fall down and block your sight. You should clip your hair before starting work, and do not use your hands to do your hair while working. First, it will easily cause contamination of your own hair and even your face. Second, it will give people a bad impression of scratching your head. The swallow hat should be buckled lightly on the top of the head, and pinned with a white hairpin behind the hat so that it does not fall off when the head is lowered or raised. Pay attention to the above-mentioned essentials of wearing a swallow hat, which can prevent you from leaving a messy impression and reflect your ability and neatness. Male nurses wearing hats see "Male Nurse Etiquette".
.\x0d\4. Nurses’ hairstyles and hair accessories wearing swallow-tailed hats\x0d\Nurses’ hairstyles and hair accessories\x0d\Nurses in general wards and outpatient departments wear swallow-tailed hats when working. Elegant hairstyle makes you more elegant; simple hair accessories make you more holy and elegant. Short hair\x0d\The hair should be combed back naturally, and the hair on the temples should be placed behind the ears and should not be spread over the cheeks. If necessary, it can be fixed with small hairpins. The hair should not be longer than the collar, otherwise it should be rolled up or covered with a net. \x0d\Long hair\x0d\ The hair should be coiled behind the pillow, and the hair should not be behind the collar. When coiling the hair, you can first comb the hair into a ponytail or twist it into a twist, and fix it with a hairpin or a headband. You can also Wear the net directly. \x0d\Hair accessories\x0d\ Hair accessories in the working environment are mainly used to effectively fix the hair. Hairpins, headbands, net sets, etc. should be of the same color as the hair, with elegance and elegance as the main colors, and avoid bright and exaggerated colors. Hair accessories bring undesirable stimulation to patients. \x0d\Dyeing hair\x0d\Can be dyed black or nearly black, but bright colors are strictly prohibited. \x0d\5. Hairstyles for nurses wearing cylinder caps\x0d\Nurses in operating rooms, infectious diseases departments and special departments wear cylinder caps when working in order to meet the needs of aseptic technical operations and protective isolation. Before wearing a cylindrical hat, you should carefully arrange your hairstyle. All hair should be placed inside the cylindrical hat, with no bangs exposed in the front and no hairline exposed in the back. \x0d\Short hair\x0d\You can wear a cylinder hat directly. \x0d\Long hair\x0d\Use a small hairpin or net to tie it up before wearing it. This can ensure that the hair does not slip out of the cylindrical cap and affect the aseptic technical operation and isolation protection. .\x0d\6. Professional standards for nurses wearing masks\x0d\ The mask should completely cover the mouth and nose, and should be worn to one inch above the nose, with no gaps around it. When inhaling, the negative pressure formed in the mask should be used as the appropriate tightness to achieve effective protection. Masks must be worn during aseptic operations and to protect against infectious diseases. The position of the mask strap must be appropriate. Otherwise, it will not only affect the image of the nurse, but also fail to play the protective role of wearing a mask. For example, if the mask is worn too low or the mask strap is too loose, polluted air can enter the mouth and nose from the sides of the nose and the surrounding spaces, which will not have a protective effect. If the mask is worn too high, it will affect vision or scratch the eye mucosa. Some people wear masks under their nostrils, pull them under their chin, or hang them above their ears, which shows that they are loose-minded and have an irregular professional image. Masks should be cleaned, replaced and kept clean every day. Under normal circumstances, be careful to take it off when talking to others. Wearing a mask for a long time when talking to others will make people feel impolite. \x0d\7. Requirements for nurses to wear badges\x0d\ The badge is a sign that identifies oneself to others and facilitates supervision. It is required to face outwards and pin it on the chest. The surface of the badge must be kept clean to avoid contamination with liquid and water stains. No pendants or other objects may be attached to the badge. .\x0d\8. Choose appropriate work shoes\x0d\ When working, you should wear nurse shoes with white low heels, soft soles, non-slip, and appropriate size. This way, nurses can prevent making noise and noise when walking in the ward every day. Maintaining speed can also make your feet comfortable and reduce fatigue. On the contrary, if you wear high heels, hard-soled shoes, or shoes with spikes or noise, you will easily get tired when walking, and it will also affect the patient's rest. Work shoes should be washed frequently to keep them white and clean. Regardless of whether the lower body is worn with work pants or a work skirt, socks should be light or flesh-colored to coordinate with the white shoes. When wearing a work skirt, the top of the stockings must not be exposed outside the skirt. Don’t underestimate a pair of work shoes. Not only are they easy to wear, but they also give people a neat and elegant look when combined with the overall look. That will add luster to your heroic appearance! \x0d\9. Nurses are not allowed to wear jewelry or excessive decoration when working. \x0d\ Although the styles of nurses' clothing have evolved through history, they are mainly solemn and solemn. It not only embodies the beauty, cleanliness and fit, but also displays the holy, elegant, calm and rigorous temperament of the nursing profession. Therefore, no matter what kind of accessories you wear when wearing work clothes, or dyeing your hair into fashionable colors, making unnatural and weird hairstyles, and excessive makeup, it will affect your professional and static beauty. What patients need when they come to the hospital for medical treatment are beauty in language, behavior, and beauty. A nurse with beautiful appearance and superb skills, not a commercial image lady. What's more, accessories not only hinder work, but are also vectors of cross-infection in the hospital. Contact with various patients will scratch patients, tear gloves, fall off and contaminate, and make it difficult to clean and disinfect hands. Therefore, when nurses are on duty, they should not wear jewelry, including rings, rings, bracelets, and bracelets; they should not wear earrings, including earrings, earrings, and ear studs. It is not advisable to keep long nails or paint finger and toenails. It is not advisable to apply strong-smelling perfume to avoid adverse irritation to patients or even inducing allergic reactions such as asthma. Weird hairstyles are prohibited.
\x0d\10. Casual attire in and out of the ward should be elegant and elegant\x0d\ Since the casual attire in and out of the ward is related to the working environment, the main colors should be elegant, light and subtle, reflecting the beauty, dignity and stability of the nurse. When going to work in the ward, do not wear overly revealing and unsightly fashions, such as navel-baring clothes, suspender tops, miniskirts, mini pants, and do not wear noisy hard-soled shoes or slippers in and out of the ward. Male nurses do not wear vests or shorts to the ward. It is forbidden to wear barefoot shoes in summer, and male nurses should also wear thin socks. \x0d\Appearance is a kind of culture and cultivation, and it is also a kind of language---the same meaning as the secondary language of body language. Nurses have special requirements for instrumentation due to professional needs. A large number of psychological studies have shown that "people are judged by their appearance" because the appearance of their appearance can directly and strongly stimulate people's visual organs at the first moment of contact with people. Their elegance and vulgarity, cultural accomplishment, personality, hobbies, age and occupation can be determined almost instantly. It can be seen. The standardized dress of nurses shows the society that nurses are rigorous, confident, elegant, solemn, honest and generous work style and professional style. Nurses combine their beautiful professional image, special professional skills and standardized and specific service art to win the trust of patients and gain recognition from society. \x0d\\x0d\Nurse manners and etiquette:\x0d\1. The correct posture of the nurse when standing, sitting and walking\x0d\Principles: steady, dignified, generous and graceful. \x0d\***Same requirements: nod, look straight, have a natural expression, hold your chest up and your abdomen in, tighten your shoulders and look back naturally. \x0d\(1) Standing\x0d\head: slightly raised, eyes calm and confident. \x0d\Shoulder: Horizontal. \x0d\Upper body: straighten your abdomen. \x0d\Hands: hang naturally on both sides of the body or cross on the lower abdomen. \x0d\Feet: The angle between them is 15°~20°, and the center of gravity is on the arch of the foot. \x0d\ (2) Sitting \x0d\ The requirements for head, shoulders and upper body are the same as those for standing. Put one foot slightly back, gently pull the corner of the clothes with one hand, and flatten the lower part of the work clothes with the other hand, and sit down gently. Sit with your buttocks 2/3 or 1/2 of the chair, your hands naturally crossed on one thigh, your knees gently close together, and your feet naturally flat. \x0d\(3) Walking\x0d\The head, shoulders and upper body have the same requirements as standing. Swing your hands back and forth about 30°, bring your legs together, and take small steps forward in a straight line. \x0d\ (4) Holding objects \x0d\ Treatment tray: requirements for head, shoulders, upper body, and legs walking together. Hold 1/3 or 1/2 of the tray with both hands, with the elbow joints at a 90° angle, and the treatment tray is about 5cm away from the front of the chest. \x0d\Medical Card: Head, shoulders, upper body, and legs walking together are required. Hold 1/3 or 1/2 of the medical record card with your left hand, and lightly hold the lower right corner of the medical record card with your right hand. \x0d\(5) Picking up things\x0d\The head is slightly lowered, and the shoulders and upper body are required to stand at the same time. Step back half a step with your right leg, squat down to pick up something, stand upright, and walk with your right leg. \x0d\(6) Opening and closing the door\x0d\The head, shoulders, and upper body have the same standing requirements. Turn your body slightly, with half of your face facing the door, about 40cm away from the door. Use one hand to gently hold the door armrest, and the other hand to hold the door slightly to open and close the door. \x0d\ (7) Pushing the treatment cart \x0d\ The shoulders, upper body, and legs are required to walk together. Lean your body slightly forward, with the treatment cart about 30cm away from the front of your body. Hold the armrests on the left and right sides of the treatment cart with both hands. Relax your elbows naturally at an angle of about 135°~160°. Gently push the treatment cart forward to minimize the use of the treatment cart. The sound made during the implementation process. \x0d\2. Nurses behave in a civilized and standardized manner\x0d\ (1) Behave dignifiedly, walk gracefully, do not hug shoulders, do not play, do not eat food or smoke while walking. \x0d\ (2) When meeting colleagues or familiar patients or guests from outside the unit, you should take the initiative to give polite gestures or greetings. \x0d\ (3) Bicycles entering the ward must be dismounted and placed neatly in designated locations. Don't pile up clutter randomly. \x0d\ (4) Care for publicity facilities and environmental greening, do not destroy publicity materials, and do not post notices everywhere. \x0d\ (5) Provide enthusiastic guidance to patients asking for directions. When a patient encounters an accident, he or she should take the initiative to help transport and rescue the patient. \x0d\ (6) Except for rescue and other work needs, patients should be given the right of way when taking an elevator. \x0d\ (3) Telephone Etiquette\x0d\1. Telephone Etiquette\x0d\ Before calling, you should choose a suitable time for the other party and prepare the content of the call. \x0d\ (2) Wait patiently. If no one answers after five or six rings, you can hang up. \x0d\ (3) When you hear the other party's voice, first greet the other party, then state your name or unit, and say the person you are looking for. \x0d\ (4) The call should be as concise and concise as possible and should not be too long.
\x0d\ (5) Response when the other party is away \x0d\ ① End the call directly with "Sorry to bother you, goodbye". \x0d\②. Ask for a convenient contact time or other appropriate contact methods. \x0d\③. Request to leave a message, "If possible, please tell him; ××× should call him." \x0d\ (6) Apologize for calling the wrong number. \x0d\(7) Wait for the other party to say "goodbye" before hanging up the phone. \x0d\2. Etiquette for answering the phone\x0d\ (1) If the phone rings, you should answer it as soon as possible. \x0d\ (2) Pick up the phone, first greet the other party, and then announce your department and name (recipient). You should use terms such as "Hello, Section XX (department)", "You made a typo", etc. \x0d\ (3) When transferring a call, you should confirm the identity of the other party. If you receive a call from someone else and the other party does not report his/her home address, it is best to confirm the identity of the other party before you transfer the call for someone else. For example, "I'm sorry, who are you?" \x0d\ (4) Say "Please wait" before transferring the call. \x0d\(5) Try to make it as convenient as possible\x0d\"I'm sorry, ××× is not here. Do you need to tell me?" "Excuse me, do you need to leave a message?"\x0d\(6) It's okay to receive a wrong call. Respond politely to "Sorry, you dialed the wrong number." \x0d\(7) Hang up the phone after the other party hangs up. \x0d\3. Telephone conversation etiquette \x0d\ (1) From the moment you pick up the phone, do not talk to others, let alone joke. \x0d\ (2) Appropriate voice and intonation \x0d\ (3) Greetings and polite language, starting with "Hello, good morning," and ending with "Thank you" and "Goodbye." \x0d\ (4) In order to show that you are listening attentively and understanding the other party's opinions, you need to use some simple words, such as "good", "yes", "oh" and "um", for polite feedback. \x0d\ (5) Listen carefully and record when necessary. \x0d\4. Precautions for making and receiving phone calls\x0d\ (1) Ward staff will not make outside calls from 8 to 10 a.m. unless they have special official duties. \x0d\(2) Do not make a timeout call. \x0d\ (3) Do not throw away telephones. If there is a malfunction, please ask the Information Management Department for repairs promptly. \x0d\ (4) Do not shout loudly to others in the ward to answer the phone. \x0d\(5) Cell phones should be turned off or set to vibrate when going to work. \x0d\ (6) Phone calls are not allowed during ward rounds and treatment operations.
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