The hotel bartender’s attitude and language

Courtesy Phrases for Hotel Service Polite Phrases for Hotel Service

One language is beautiful

① Have a steady attitude; speak elegantly,

② Be concise, The basic requirements of politeness: speak with respect and a steady attitude; speak elegantly, concisely, and clearly; speak with tact and enthusiasm; speak with art of language, and strive for beautiful and clear language;

③Speak with tact and enthusiasm;

④ When speaking, you should pay attention to the art of language, and strive to be beautiful and tactful; when speaking to guests, you should pay attention to your manners and expressions. Three Qing "walk softly, and be tactful and melodious;

⑤ When speaking to guests, you must pay attention to the art of language. Pay attention to your behavior and expression.

2. "Three Lightnesses": walk lightly, speak lightly, and operate lightly. Talk lightly, operate lightly. "Three Don't Cares": Don't care about the guests' unkind words; don't care about the guests' impatience. Attitude; don't care about three things. Don't care about the guest's unkind words; don't care about the guest's impatient attitude; be more unreasonable than some guests. Be more unreasonable than some guests.

"Four Diligence": be diligent in speaking. , eye diligence, leg diligence, hand diligence (brain diligence). Four diligence" mouth diligence, eye diligence, leg diligence, hand diligence (brain diligence). Do not use swear words; do not say sarcastic words; do not say words that have nothing to do with service.

"Four Don'ts": Four Don'ts": Don't use bad language; Don't use bad language; Don't use swear words; Don't use sarcastic words; Don't use words that have nothing to do with service.

"Five Tones ": There are greeting sounds when guests come, answers to questions from guests, apology sounds for mistakes at work, and five thanks for help." There are greeting sounds when guests come, answers to questions, apology sounds for mistakes at work, and greetings when guests leave. There are greetings when guests leave.

"Six polite expressions": greetings, solicitations, apologies, thanks, and honorifics" Greetings, solicitations, apologies, and thanks, Phrases, phrases for farewell. Phrases, phrases for farewell.

"Eleven words of civilized and polite expressions": please, you, sorry, goodbye. Eleven words of civilized and polite expressions"I'm sorry, goodbye.

Four types of service taboos: contemptuous words, negative words, contradictory words, and irritating words.

2. Basic requirements for honorific service: the language is pleasant and clear in tone; the language content is accurate and substantial;

Basic requirements: ① The tone of the language is pleasant and clear; ② The content of the language is accurate and substantial; ③ The tone is sincere and friendly; Speak Mandarin well; The language expression is just the opposite to the benefit. Friendly; ④ Speak Mandarin well; ⑤ The language expression is the opposite to the benefit. 3. Basic terms 1) Basic service terms used by greeters. ① "Welcome", "Welcome", "Welcome" "Welcome" are used when guests come to the restaurant. Used by greeters when guests come to the restaurant. ②" "Thank you" and "Thank you" are used when the guest brings convenience to the waiter's work. The attitude is used when the guest brings convenience to the waiter's work. The attitude is said. This ③ "Please wait a moment" or "Please wait a moment", "Please wait a moment", "Please wait a moment" is used when the customer cannot be served immediately. Used when the customer cannot be served immediately. It is said in a really responsible attitude when dressing. It is said in a really responsible attitude when dressing. . ④ "Please wait a moment" or "Please wait a moment" is used to say "Please wait a moment" because it disturbs the guests or brings trouble to the guests. It is said in an apologetic mood. ⑤ "I'm sorry for keeping you waiting." ⑤ "I'm sorry for keeping you waiting." ⑥ "Sorry" Or "I'm really sorry, used to say I'm sorry for disturbing or causing inconvenience to guests." I'm really sorry, used to say sincerely and politely for disturbing or causing inconvenience to guests. Used to say sincerely and politely. .

⑦ "Goodbye", "Please go slowly", "Welcome to visit next time" are used when guests leave. Goodbye with enthusiasm. "Please go slowly" and "Welcome to visit next time" are used when guests leave. time.