What kind of jobs can girls do in the hotel?

Hotel Front Desk 1. Preside over the overall work of the concierge department, ensure that the situation is communicated from the top to the bottom, and the bottom line is communicated to the top. Supervise employees to provide standardized services to guests according to procedures.

2. Carefully check the reasonable storage of luggage and ensure correct distribution and transportation.

3. Assign specific daily work tasks to the foreman, direct the front door service work when receiving special guests in the hotel, and ensure the safety and satisfaction of VIP guests.

4. Manage bellmen and doormen, supervise them to operate according to prescribed work procedures, and divert vehicles in front of the gate.

5. Arrange employee shifts, organize training for the department, keep work diaries and record important events in the baggage department, check the appearance, work discipline, and polite language of subordinates, and understand employees' ideological trends and personal lives. situation and help employees solve their difficulties.

6. Manage the department’s service tools and various business reports, and handle various complaints related to its own business from both inside and outside the hotel.

7. Prepare various relevant statistical reports, sort newspapers, express delivery, mail classification, distribute newspapers, and arrange delivery to guest rooms.

8. Create a harmonious working atmosphere and reduce friction at work.

9. Complete other tasks assigned by superiors.

2. Responsibilities of the concierge foreman

1. Reasonably allocate service personnel on duty. Transport team and individual luggage accurately and timely, and provide standardized services for guests entering and exiting the hotel.

2. Provide guests with rental wheelchairs, umbrellas and other services available in the hotel.

3. Check the etiquette, appearance, dress, labor discipline and work efficiency of subordinate employees in accordance with regulations.

4. Inspect and urge staff to work according to operating standards, assist supervisors in training new employees, and provide on-the-job training to old employees.

5. Handle customer complaints against the team.

6. Fill in the shift handover form and work diary to ensure the accuracy and timely delivery of all reports.

7. Do a good job in ideological work of subordinates and mediate conflicts among employees.

8. Complete other tasks assigned by superiors.

3. Job responsibilities of bellman

1. Deliver luggage to guests accurately and timely and provide high-quality services.

2. Hand over luggage with the travel agency.

3. Send letters, messages, etc. to hotel guests, and send various forms and letters to various hotel departments, and keep accurate and detailed records.

4. Stand on both sides of the door to welcome guests on behalf of the hotel, answer guests' questions, and be responsible for finding guests in public places.

5. Answer calls accurately, record important events in a special notebook, and report abnormal situations and special matters to superiors in a timely manner.

6. Complete other work tasks.

IV. Job Responsibilities of the Doorman

1. Responsible for welcoming guests arriving at the store and providing door opening and sliding door services accurately and timely.

2. After the guest vehicle stops, enthusiastically and actively open the door for the guest and welcome the guest according to the prescribed procedures; when sending the guest out, the guest calls for a car, opens the door, and sends the guest to the car.

3. Responsible for dispatching and controlling various vehicles arriving in front of the hotel, and keeping the entrance clean and in good order.

4. Pay attention to the guests entering and exiting the store, report any suspicious guests immediately, and take effective actions.

5. Assist the bellman to guide and carry the luggage of arriving or departing groups and individual passengers.

6. Keep your appearance neat and tidy and your attitude friendly, leaving a good image of the hotel to guests.

Job requirements for baggage department employees

The job of the bellman is the face of the entire hotel. The quality of the work of the baggage department employees directly affects the reputation of the hotel and is the first priority given to hotel guests. Feeling is an important part of the normal operation of the entire hotel, which requires the baggage department staff to provide guests with quality services in all aspects at all times with thoughtful service, warm smiles, appropriate courtesy, and a high degree of concentration. The hotel's image and reputation are greatly enhanced.

Work tasks of each shift:

Morning shift:

1. Do a good job handover: A. Hand over the problems and matters of the previous shift clearly; B. Check the number of pieces of luggage; C. Check the number of express items and letters.

2. Raise the national flag, store flag, etc.

3. Provide car door service for guests and smile and say hello to every guest entering and exiting the hotel.

4. Transport luggage or other items for guests, store and hand over gifts for guests.

5. Deliver newspapers, letters, express mail, etc. to hotel guests and long-term offices.

6. Call taxis and book taxis for guests.

7. Provide guests with rental wheelchairs, umbrellas and other services.

8. Complete other tasks assigned by superiors