The Core Advantages of E Long Tourism Network

Hotel products: China can directly book online travel service providers of hotels.

Comprehensive hotel coverage

It can provide 220,000 hotel reservation services worldwide.

More cost-effective product mix

Offer 20% membership price.

E-coupons can be used to book hotels online. The cash part of successful check-in can be directly withdrawn or used to book air tickets and hotels, which is the first choice for users to travel intelligently. 20 1 1 single user cash back up to 654.38+million RMB.

Low price guarantee, promise to make up for three times the difference.

Group buying business ranks first in the country. 100 Thousands of hotels in many cities buy online at the same time 1.

A more worry-free customer experience

24 hours call center service.

Most hotel orders will be confirmed immediately.

Promise to go to the store without a room and pay for the first night.

Customer satisfaction of the call center is as high as 99.7%.

More active innovation and expansion

For young tourist groups, differentiated tourism products such as Guzhen+Inn and Youth Hostel have been launched.

The new consumer-centered upstream and downstream cooperation model advocated by E Long has won wide support from hotel partners.

It is the first in the industry to successfully realize comprehensive system direct connection with Intercontinental Hotel, an international hotel group.

Air ticket products: provide air ticket services at any point or multiple points around the world.

Provide customers with air tickets covering any point at home and abroad.

First to launch 7x24 service in China.

Perfect online payment system is convenient, safe, accurate and fast.

The online booking process of domestic and international air tickets is simple and the route selection is rich. Yilong vigorously promotes online booking and advocates consumers' green travel, forming a unique online advantage.

More stereoscopic and efficient communication platform

As a core member of Expedia Group, E Long, together with Expedia, Tripadvisor and Kuxun, provides partners with one-stop integrated distribution and direct sales solutions.

More comprehensive product information

Online services such as location-based hotel search, 360-degree panoramic view and picture display of the hotel, hotel characteristic text description, users' real comments, and more than 60,000 items of location information help users obtain a wide range of information and make travel decisions.

Simpler and smarter booking

The page display is concise, the booking process is simple, and the product search speed is fast. Users can easily find satisfactory products by using comprehensive search conditions such as geographical location, brand and price. Yilong adheres to the promise of providing unparalleled service to customers every time, and takes customer demand as the guide to provide customers with visible services that save money and worry.

The three service platforms provide all-round and multi-angle services.

ELong Website: Provide smarter and more comprehensive services. 220,000 hotels around the world are booked online at the same time.

24-hour call center: provide humanized all-weather service.

Mobile phone E Long. Com: Booking can be completed in only 4 steps, making it so easy for you to book a hotel anytime and anywhere! Today's special offer, as a special product of mobile phone, allows consumers to enjoy the price surprise brought by E Long anytime and anywhere.

ELong Wireless: E Long Wireless Application is a mobile phone client designed by E Long Travel Network for smart phone users, which can query and book domestic hotels and air tickets anytime and anywhere. It integrates the LBS function of mobile phone, so that users can easily find "surrounding hotels", and has built-in Google Maps, which makes hotel selection more intuitive and convenient. It takes only 3 seconds for users to inquire about hotels and air tickets, and they can fully enjoy the happiness of the journey with a flick of their fingers.

call center

As early as 2005, E Long passed the ISO900 1-2000 quality system certification.

From 2007 to 2009, E Long Call Center was rated as the best call center in China for three consecutive years.

Since 2009, the customer service satisfaction of E Long Call Center has reached 99.7%.

Service effect commitment

The first 7x24 call center service in China.

There is room guarantee when arriving at the store: if there is no room at the store, pay the room fee for the first night.

Low price guarantee: the price in E Long is higher than the front desk price, and the difference will be paid by triple.

Innovative service ability

By using Sieble CRM customer management system and self-developed customer data management system, E Long can provide more personalized services according to users' preferences and needs. China online travel marketing system provides brand exposure opportunities for partners.

Large scale online advertising

E Long's advertising scale in Baidu, Google, Soso, Qunar, Youdao, Cool News and other general and vertical search websites far exceeds that of its competitors. The distribution cooperation between partners and E Long is equivalent to indirectly placing advertisements on these search websites.

Online cooperation

Yilong has established cooperation alliances with more than 3,000 small and medium-sized websites.

Promote and expose the brand of partners through a series of promotional activities.

Strategic partner marketing

Bank partner

Yilong has become a value-added service provider for business travel products of well-known commercial banks at home and abroad, such as Bank of China, Industrial and Commercial Bank of China, China Construction Bank, Agricultural Bank, China Merchants Bank and China CITIC Bank, and recommends hotels, air tickets and holiday products to its cardholders through these banks.

Aviation partner

We have established strategic cooperative relations with Air China, China Eastern Airlines, Shenzhen Airlines, Hainan Airlines and many other airlines. Airline members can enjoy extra mileage gifts or other promotional offers when booking hotels in E Long.

Telecom partner

Since 2004, E Long has established partnerships with China Telecom and China Netcom to provide its customers with high-quality and efficient back-office services for business travel booking.

Effective member marketing

ELong uses the advanced customer relationship management system in the world to provide personalized services for its members, and regularly sends customized travel information to its members for moving content marketing.

Yilong travels and discovers the beauty of the journey.

ELong Travel Guide covers nearly 30,000 scenic spots at home and abroad, providing travel information and reference for more than 40 million users in E Long. The combination of destination information and Yilong tourist area has formed a tourism service platform featuring destination guides, tourist routes, tourist strategies, and tourist questions and answers, which provides tourists with travel plans through hotels, air tickets, group purchases, etc. With 1 10,000 travel guides and 3 million beautiful travel pictures, E Long Travel Guide is gradually becoming the first platform for domestic travel enthusiasts to plan and share their trips.

Yilong.com and Tencent.com have joined hands to carry out in-depth cooperation. As the content operator of Tencent Travel Channel, E Long Travel Guide provides travel information services for all Tencent members through authoritative scenic spot information, reliable travel information and perfect sharing platform. And through the influence of Tencent and its available resources, it provides a complete tourism brand promotion plan for local tourism bureaus, tourism enterprises and tourist attractions.