Traditional Culture Encyclopedia - Hotel reservation - How about Tuniu? com?

How about Tuniu? com?

Tuniu spicy chicken!

Personal experience, Tuniu's hotel reservations and other services are extremely spicy!

I booked a hotel in the evening. When I arrived, I found that the hotel didn't exist at all and had been transferred to a leisure club. It's 10: 30 at night, so I can only book it on the side of the road. As a result, the second hotel booked showed that the system was busy after payment. Try again! I haven't confirmed for a long time! Then I ordered a third one! I booked a third one, but the display system is still busy! When the hotel could not be found, the second hotel did appear waiting to check in! Immediately after success, contact the exclusive customer service to apply for a refund for the third hotel!

Results Customer service reply: The third hotel has been successful! We're not going back!

I asked: The hotel you booked on your website does not exist! Then book a third hotel at night when the hotel page display system is busy. Are you not responsible at all?

Customer service reply: Your reservation is successful! We can't coordinate! Please understand!

I really think Tuniu has been blind for so many years! There is no way to complain! The system has become like this, and the baiwenhang is actually cutting! I think people who want to continue to use cattle should keep their eyes open! Real events! Not a drag! Tuniu You have to let the customer pay for your own mistakes! It is really possible!