The duties of a room attendant

Duties of housekeeper and clerk: 1, answer the phone accurately and make detailed records;

2. Keep close contact with other departments, transmit relevant forms and reports, and strictly implement the key collection system;

3. Register the lent items and take them back in time;

4, statistics room bar consumption, fill in the wine supplementary report, and is responsible for the preservation, after the specified time to the front desk cashier to receive feedback, sent to the wine consumption statistics;

5, manage all kinds of equipment and appliances, and write files, regular inventory;

6, keep the room, and accurately input the accommodation into the computer, and keep close contact with the front desk, in case of special matters, report to the foreman in time;

7. Inform the floor foreman of the room numbers of VIPs and tour groups who are about to arrive or leave the mall;

8. Do a good job of 24-hour maintenance statistics every day, timely sort out and fill in the maintenance room and guest room extra bed display records;

9. Be responsible for keeping attendance records of floor guide waiters and sick leave and personal leave, accurately record the handover of each shift, and convey the contents of handover records to the foreman;

10, the daily morning shift attendant is responsible for providing the floor room for rent to the day shift floor foreman;

1 1. Store the clothes in the "Do Not Disturb" room of the hotel guests and deliver them to the guests in time. If the clothes are not delivered, the handover record should be made;

12. Give the notice of changing rooms in the lobby to the foreman for specific work, and give the notice of VIP to the foreman for reception;

13, carefully register the left-over items and keep them properly classified;

14, notify the personnel on duty of the check-out room number in time, and notify the shift supervisor and foreman of the check-out room number after 17: 00, so as to arrange cleaning in time;

15, responsible for the distribution and recovery of the room condition of the floor attendant, responsible for the emergency repair project of the floor, contacting the engineering department and sending the Room Maintenance Sheet;

16, report the guest complaints to the foreman's floor supervisor in time, and make records;

17, responsible for the health and safety of the waiter center, filling in the waiter work report form and the floor wine control form;

18. Seriously complete other tasks assigned by superiors.

Responsibilities of Room Attendant Part II Management Relationship: Direct Supervisor-Room Floor Supervisor

Responsibilities: responsible for uploading and publishing all external and internal information of housekeeping department; Responsible for the control, statistics and inspection of room conditions; Responsible for filing all kinds of documents.

Specific content:

1, obey the work arrangement of the room supervisor.

2. Be responsible for mastering the guest room status, prepare the guest room status table regularly every day, and notify the guest room floor. Check the room status with the front desk regularly, find out the reason if there is any room status discrepancy, and report to the department leader in time.

3, responsible for answering the guest phone and master the guest information, and timely notify the waiter and relevant departments to provide services as needed, and make records.

4. Responsible for information communication with other departments of the hotel, timely and accurately record and inform guests of check-in and check-out information, and do a good job of recording and conveying the room number of the arrival team.

5. Do a good job in collecting all kinds of information and accumulating data, accurately answer guests' inquiries, and take the initiative to do a good job in customer service.

6. Responsible for the management and reception of all the keys in the guest room.

7. Be responsible for registering, keeping and handling all kinds of picked-up items and items left by guests.

8. Be responsible for department attendance and meal card statistics, and receive employees' salaries, bonuses, subsidies and labor insurance.

9, responsible for the statistics of the daily floor staff's specific arrangements and off-duty.

10, master the arrival and departure of VIP and administrative guests, and inform the floor to prepare various gifts and items according to the requirements of room layout.

1 1. Grasp the usage of each meeting room and the reservation of the meeting list, notify relevant positions to arrange the meeting room according to the requirements of the reservation list, and do a good job in meeting reception.

12, do a good job in the daily cleaning of the room service center, keep it clean and tidy, and put things in order.

13, responsible for the classification, filing and registration of all kinds of documents, forms and documents in housekeeping department.

14, responsible for the inspection and maintenance of computers, telephones and other equipment and facilities in the room service center.

15, responsible for the management and disinfection of all kinds of articles and equipment provided by the room service center for guests.

16. Be responsible for the registration, distribution and inventory of guest room consumer goods and drinks, and regularly check expired consumer goods and drinks.

17, carefully and in detail record the matters on duty that day, make a good record of hand-over and report to the supervisor.