What is the standard of five-star hotel rooms?

1, guest room facilities and equipment

Rooms are equipped with five-star facilities, which can provide guests with safe, comfortable, convenient, clean and beautiful rest and workplace. All kinds of decorative materials and equipment materials shall not be harmful to human health.

(1) gate

A, the material selection meets the five-star standard, and is coordinated with the interior decoration;

B, with good sound insulation performance;

C, beautiful and smooth, intact, open and close freely, no noise, good feel;

(2) Windows

A, the window surface is bright, with good heat insulation, sealing and sound insulation performance;

B, the colors and patterns of the inner and outer curtains are high-grade and beautiful, which are in harmony with the interior decoration and have good shading effect;

C, intact, open and close freely, no noise;

(3) the ceiling

A, with good reflection and sound absorption performance;

B, smooth surface, soft color, no cracking, peeling or peeling;

(4) Wall

A, suitable materials, beautiful and soft colors and patterns, and coordinated with interior decoration;

B, there should be a vanity mirror or vanity mirror and accessories on the wall, with reasonable hanging position, harmonious and beautiful appearance, appropriate size, and suitable for the specifications and grades of the guest room;

C, metope in good condition, no cracks and scars;

(5) Grounding

A, the carpet material meets the five-star standard, and the floor color is in harmony with the interior decoration;

B, carpet laying flat;

C, carpet in good condition, no damage;

(6) Lighting equipment

A, ceiling lamp, wall lamp, table lamp, mirror lamp, floor lamp, night lamp and other lighting equipment, the selection is reasonable, in harmony with the interior decoration, the quantity is complete, the installation location is suitable, the regional lighting is good, and the illumination is not less than 50LX；;

B, lamps and lanterns control switch is safe, effective and convenient, plug the line is hidden;

C, all kinds of lighting equipment should be kept in good condition;

2, room supplies

The grade, specification and quantity of room supplies should meet the five-star standard;

(1) linen products

A. Each bed is equipped with sheets, sheets, pillow cores, pillowcases, blankets, bedspreads and spare blankets or duvets;

B, the bathroom is equipped with square towels, face towels, bath towels, foot towels, bathrobes;

C, all kinds of linen supplies in good condition, the texture meets the standards;

(2) Service indication items

A, each room should be equipped with service guide (including passenger information issued by the local public security department), telephone guide, telephone directory commonly used in this area, TV channel description, price list, guest comments, "Do not disturb" and "Please clean quickly" signs, good night card and "Don't smoke in bed" signs, food delivery menu and food delivery service list, laundry list and laundry bag, and local traffic map in Chinese and English.

B, all kinds of service indicators are of good quality and beautiful design, and are gradually unified with the hotel visual image design;

C, all kinds of service indicator items are placed in a standard, flat and intact.

(3) Drinks and drinking utensils

A, the guest room bar provides not less than 8 kinds of soft drinks and not less than 5 kinds of spirits;

B. There are tea sets, red green tea (with teapot) or bagged coffee, hot water bottles, hot water cups, cold water bottles, cold water cups, wine glasses, bar, ice cones and ice clips in the guest room;

C, all kinds of drinks and drinking utensils are of good quality, in line with the quality deadline, neatly arranged and beautiful, and easy to access;

3, guest room hygiene

All rooms should be cleaned/kloc-0 times a day to keep them clean, hygienic, comfortable and beautiful;

(1) Ceiling, wall and floor sanitation

A, smallpox, metope is bright and clean, no cobwebs, dust, watermarks and stains, wall decoration, murals neat and beautiful;

B, the ground clean, no garbage, stains and dead ends;

(2) Hygiene of doors, windows and curtains

1. Doors, doorbells, handles, door locks, house numbers, door mirrors and safety chains are clean, free from dust and stains;

B, windows, window sills and window frames are clean and tidy, and the glass is bright;

(3) Hygiene of lamps, furniture and equipment

A, all kinds of lamps and lanterns is bright and clean without ash, lampshade without stains and dirt, wires and power outlets clean;

B, all kinds of furniture surface is bright and clean, no ash, no watermark, no stains;

C, mirror clean and bright, flowers, bonsai, etc. They are neatly trimmed, and there are no fallen leaves and garbage in the basin;

(4) Air conditioning and electrical equipment hygiene

A, air conditioning outlet cleaning regularly, clean, no dust, no mildew;

B, telephone cleaning and disinfection every day, the surface is bright and clean;

C, telephone, refrigerator surface bright, no ash, frost and dirt in the refrigerator;

(5) Sanitary ware equipment hygiene

A the surface and inner wall of the gong barrel are clean, free of watermarks, stains and peculiar smell;

B, bathtub, basin, washboard clean and bright, all kinds of hardware fittings is bright and clean, shower curtain clean without stains;

Cleaning tools such as wiping cloths and brushes shall be placed separately to prevent cross contamination;