Traditional Culture Encyclopedia - Hotel reservation - What should I do if I lose 600 cash in the hotel?

What should I do if I lose 600 cash in the hotel?

Please operate as follows:

1. Ask why. As a hotel operator, when a guest loses money, he should ask the guest for information at the first time, ask what happened, understand the reason, see where it happened, and what is the specific reason for the guest's property loss. These are just from the mouth of the guests, in order to understand the most real situation.

2. Check the monitoring. I believe that every hotel has installed monitoring equipment in the public area. If a guest loses his property, the hotel can check the surveillance video of the public * * * area for the first time, check the case and see if it can find favorable evidence and clues.

Looking for clues. If no favorable clues are found by querying the monitoring equipment, the hotel can also send people to ask the surrounding guests to see if they can find favorable witnesses and witness testimony and see if there are corresponding witnesses. After all, if there is a theft case in the hotel, the hotel has an unshirkable responsibility.

4. Call the police immediately. If you can't find favorable clues or practical clues through the hotel's own security forces, it is recommended that the hotel call the police immediately, and the police will file a case according to specific procedures and then enter the case investigation procedure.

5. Cooperate with the investigation. As a hotel, the only task now is to cooperate with the police investigation activities, provide powerful clues for the police, and provide necessary convenience for the guests to handle cases after losing money.

6. Actively negotiate. As a hotel, we can actively negotiate with the guests before the results of the police investigation come out. If it is really the hotel that causes property losses, the hotel must fulfill the corresponding liability for compensation. It is suggested to actively negotiate with the owner about the specific compensation amount to minimize problems.