Excellent service, starting from me, wonderful speech

Article 1: Quality service starts with me.

Leaders:

Good afternoon, I would like to talk about my views on "quality service, starting with me", and I would like to ask the leaders for more guidance if there are any shortcomings.

In today's market economy, competition is necessary for enterprises. In the field of competition, high-quality service is like a flying flag of an enterprise. There is an advertisement saying that there is no best, only better. Excellent service has undoubtedly become the soul of an enterprise, showing its fresh vitality.

As enterprise employees, only when everyone has a sense of quality service and starts from me can we push the enterprise to the future. But how can we do the best service? I think we should regulate ourselves from the following points.

First of all, you should have a talkative, civilized and persistent image of yourself. Sometimes you represent the quality of your own business. Such people give people a sense of trust, just like a beautiful flower that everyone wants to kiss and watch, which invisibly brings profits to enterprises, becomes intangible assets, creates brand effects and benefits for life.

In addition, as an excellent waiter, you must have excellent industry knowledge and stand up to God's scrutiny and consultation. Newton said: Passion without knowledge is like adventure in the dark. So a really good waiter must do this.

These two aspects are the most important. Doing these two points basically conforms to an excellent waiter.

Thank you, my speech is over.

Chapter 2: Speech on "Friendly Service Starting from Me"

Dear leaders and guests: Hello everyone!

I'm the No.1 contestant, and it's a great honor to participate in this speech contest with all the contestants today. The topic of my speech is "Friendly service starts with me". As a grass-roots service personnel, a qualified service personnel, in addition to solid professional knowledge, excellent operation technology, but also indispensable is quality service. How to achieve quality service? Practicing the mass line and offering cordial service is the best answer.

How to achieve cordial service?

I think we should learn to smile first. Smile is a magic key, which can open the secluded palace of the soul. Its light shines on everything around and adds warmth to the surrounding atmosphere. Smiling can make strangers feel kind, make friends feel comfort and make relatives feel happy. Smile is a symbol of kindness, a source of happiness and a medium to approach customers. Smiling makes people feel approachable. When the service staff smiles, customers will feel at home. Smile is of great significance in service work. Smiling service is a virtue and a reflection of hospitality. Greeting all the guests with a smile is the purpose of service and the basic attitude in dealing with customers.

The second is proficiency. As a service person, you should be proficient in your own business and deal with enterprises and people who come to handle affairs immediately when you encounter problems.

Temporarily unable to do so, within a time limit; If you really can't do it, you should patiently explain it according to the policy and put forward reasonable suggestions to solve the problem; For matters not handled by this department, which department should be informed and what to do.

Finally, we should innovate our working methods. There is a joke: two people go to ask the priest, is it okay to smoke while reading the Bible? One of them asked the priest without thinking, "Can I smoke while reading the Bible?" The priest replied angrily, "No!" Another asked the priest, "Can I read the Bible while smoking?" The priest replied happily, "Of course!" "This joke illustrates a simple truth. For a problem with the same essence, two different methods are adopted, but the answers are diametrically opposite. Different working methods will have different effects for the same job. Therefore, it is necessary to improve the ways and means of serving the masses and enterprises. For example, perfecting the discourse system, talking less mandarin and cliché, and using more popular language can narrow the distance between enterprises and the masses.

Practicing the mass line and providing cordial services should not only stay in words, but also be implemented in concrete actions, starting from me, starting from now, starting from small things, paying attention to ideas and implementing them in actions. Thank you all.

Chapter 3: Smile service, starting from the heart.

Let me tell a story first: in a small town, there was a very rich man, but he was very unhappy. One day, the rich man was walking down the road in frustration. At this moment, a little girl came over. The little girl looked at him with innocent eyes and gave him a very sweet smile. The rich man looked at the innocent face of the child and his heart was suddenly enlightened. Why are you unhappy? It would be great to laugh like this! The next day, the rich man left the town in search of dreams and happiness. Before he left, he gave the little girl a huge sum of money.

Everyone in the town was surprised. They asked the little girl how a rich man who obviously didn't know you could give you a lot of wealth. The little girl smiled innocently and said, "I didn't do anything, just smiled at him."

"Just smile at him." The little girl smiled kindly, but she got great wealth. But what can we get from smiling in our nursing work?

There is one thing that has moved me so far. A tracheotomy patient admitted to our department, in order to ensure the patency of the patient's respiratory tract, we have to suck sputum for her many times every day. That day, as usual, I first helped her suck out the secretions from the tracheal intubation, and then changed her sheets. Suddenly, due to the change of posture, she coughed and the secretion from the tracheal intubation sprayed on my face. The strong smell of fish makes me sick. Just as I was about to turn around and tidy up, I suddenly saw the patient with a nervous face and no words. I read her apology in her eyes. "Never mind, we just need to change the quilt again," I said with a smile. When she pulled out the tracheal intubation, the first thing she said when she saw me was: thank you, your smile is beautiful! At that moment, I felt a strong shock inside.

In adversity, smile is the best medicine. In good times, a smile is the best reward. Smile is like a cup of hot tea, nourishing the patient's dry heart.

Please look! When you walk into the hospital, the outpatient nurse will smile and say to you, "Hello! Can I help you? " Do you still feel strange?

When you are admitted to hospital, the nurse in the ward gives you a comforting smile, which makes you eliminate your fear of the disease. When making rounds, smiling faces will come to your bedside, greet you gently, listen quietly, and answer your every question with a smile. When doing treatment, they will smile and encourage you to get out of your pain under the guidance of laughter; When you get well and leave the hospital, the nurses will send you away with a smile and wish you health and longevity in the future. Do you still think the hospital is a terrible place, a place where everyone is afraid to come?

The patient is under psychological pressure. In order to take better care of patients and achieve the ideal nursing purpose, smiling service is particularly important in our work, because it embodies the responsibility and heaviness of patients as relatives.

In fact, our daily work is very ordinary, but I deeply know that everything we face in our work is not trivial or trivial! Every little makes a mickle, in fact, builds a bridge to build a harmonious doctor-patient relationship.

There is a saying that "the beauty of an angel in myth lies in her holiness and kindness, while the beauty of angels in white in reality lies in her warmth and smile." It is precisely because of this seemingly ordinary smile that people have more true feelings, more warmth, more harmony and more love!

"Entrepreneurial service, Excellence", "Smiling service, starting from the heart", friends! Let's do it with our heart, go all out and stick to it!